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Evidence Guide: AURA354616A - Determine legal aspects of an automotive service and repair contract

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURA354616A - Determine legal aspects of an automotive service and repair contract

What evidence can you provide to prove your understanding of each of the following citeria?

Comply with service and repair contract and agreement legislation

  1. Identify and comply with the rights and legal obligations of parties involved in a valid service and repair contract
  2. Identify and comply with the legal liabilities of a repairer who performs service or repair work without a valid contract
  3. Prepare draft documents that would form a valid contract for service and repair work in the automotive industry
  4. Implement procedures to advise customers of the nature of the contract they are entering into requesting service and repair work to be undertaken
  5. Implement procedures for staff to follow to ensure valid contracts are in place for all stages of work undertaken
  6. Implement procedures to minimise liability or customer claims in relationship to bailment
  7. Identify which regulatory bodies have authority to inspect the premises and the procedures for this to occur
Identify and comply with the rights and legal obligations of parties involved in a valid service and repair contract

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and comply with the legal liabilities of a repairer who performs service or repair work without a valid contract

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare draft documents that would form a valid contract for service and repair work in the automotive industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to advise customers of the nature of the contract they are entering into requesting service and repair work to be undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures for staff to follow to ensure valid contracts are in place for all stages of work undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement procedures to minimise liability or customer claims in relationship to bailment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify which regulatory bodies have authority to inspect the premises and the procedures for this to occur

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish warranties in accordance with legal requirements and company policy

  1. Ensure customer statutory rights have been protected
  2. Ensure warranty documents have regard for fair trading principles
  3. Ensure warranty interpretation is in accordance with company policy
Ensure customer statutory rights have been protected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure warranty documents have regard for fair trading principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure warranty interpretation is in accordance with company policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enforce contract in accordance with legal requirements and company policy

  1. Develop company policy on payment terms for services rendered
  2. Identify and observe different forms of liens and their applicability of the automotive industry
  3. Identify and observe the legal rights and obligations of an automotive business in respect of the disposal or sale of uncollected vehicles or goods
  4. Outline the legal procedure that should be followed for recovery of payment when a customer is in default of payment
Develop company policy on payment terms for services rendered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and observe different forms of liens and their applicability of the automotive industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and observe the legal rights and obligations of an automotive business in respect of the disposal or sale of uncollected vehicles or goods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outline the legal procedure that should be followed for recovery of payment when a customer is in default of payment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispute resolution in the automotive industry

  1. Implement procedures to minimise disputes with customers
  2. Maintain necessary records to support positions in disputes with customers
  3. Identify external sources of assistance in dispute resolution
  4. Monitor customer disputes and resolutions to implement procedures for avoidance strategies
Implement procedures to minimise disputes with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain necessary records to support positions in disputes with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify external sources of assistance in dispute resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor customer disputes and resolutions to implement procedures for avoidance strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer the competence to changing circumstances and to respond to unusual situations in critical aspects of:

establishment and revision of model customer contracts

implementation procedures to avoid or deal with customer disputes

maintenance of customer records

identification of key components of a valid service and repair contract

establishment of an appropriate paper trail and records to verify actions taken in a dispute situation.

Context of and specific resources for assessment

Underpinning knowledge may be assessed on or off the job.

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. Assessment must take place in the workplace.

The prescribed outcome must be able to be achieved without direct supervision.

Method of assessment

Guidance information for assessment

Required Skills and Knowledge

Required skills

collect, organise and understand information related to legal and ethical business dealings

communicate ideas and information to customers and supervisors related to legal and ethical business dealings

plan and organise activities related to legal and ethical business dealings

work with others and in a team by observing and conveying information related to planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish and utilise processes that identify appropriate methods related to legal and ethical business dealings

use workplace technology related to legal and ethical business dealings

Required knowledge

legal and ethical requirements related to contracts

warranty rights and responsibilities of suppliers and repairers

components of a valid contract

written communication and report writing skills procedures

oral communication skills procedures

assessing vehicle damage and recommended repair methods

dispute resolution techniques

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Resources

Resources may include:

enterprise stationery, telephone and appropriate forms/business documents

repair orders, job cards and invoices

sample repair contracts

computer, calculator and software

customer records

Information/documents

Sources of information/documents may include:

consumer legislation and regulation, including sections of the Trade Practices Act

enterprise operating procedures

product manufacturer/component supplier specifications and warranties

customer requirements

industry/workplace codes of practice

state/industry OHS legislation

contract law information relevant to automotive business

company policy on payment terms

industry association code of ethics