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Evidence Guide: AURAFA004 - Resolve routine problems in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURAFA004 - Resolve routine problems in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and clarify nature of the routine problem

  1. Early indicators of problems are identified or anticipated
  2. Existence of actual problem is verified
  3. Information regarding problem is gathered from a variety of sources
  4. Key components of problem are identified within available timeframe
Early indicators of problems are identified or anticipated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Existence of actual problem is verified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information regarding problem is gathered from a variety of sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key components of problem are identified within available timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine, implement and evaluate solution

  1. Range of possible methods for resolving the problem are identified
  2. Strengths and weaknesses of each option are analysed
  3. Optimal solution is determined and applied within workplace timeframes
  4. Effectiveness of solution is evaluated against options and modifications to solution are made, as required
Range of possible methods for resolving the problem are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strengths and weaknesses of each option are analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimal solution is determined and applied within workplace timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectiveness of solution is evaluated against options and modifications to solution are made, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist others to identify, clarify and resolve problems

  1. Assistance is provided to help others identify routine problems
  2. Problem is discussed with others and any previous solutions are used to help resolve problem
Assistance is provided to help others identify routine problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problem is discussed with others and any previous solutions are used to help resolve problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and clarify nature of the routine problem

  1. Early indicators of problems are identified or anticipated
  2. Existence of actual problem is verified
  3. Information regarding problem is gathered from a variety of sources
  4. Key components of problem are identified within available timeframe
Early indicators of problems are identified or anticipated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Existence of actual problem is verified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information regarding problem is gathered from a variety of sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key components of problem are identified within available timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine, implement and evaluate solution

  1. Range of possible methods for resolving the problem are identified
  2. Strengths and weaknesses of each option are analysed
  3. Optimal solution is determined and applied within workplace timeframes
  4. Effectiveness of solution is evaluated against options and modifications to solution are made, as required
Range of possible methods for resolving the problem are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strengths and weaknesses of each option are analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimal solution is determined and applied within workplace timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectiveness of solution is evaluated against options and modifications to solution are made, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist others to identify, clarify and resolve problems

  1. Assistance is provided to help others identify routine problems
  2. Problem is discussed with others and any previous solutions are used to help resolve problem
Assistance is provided to help others identify routine problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problem is discussed with others and any previous solutions are used to help resolve problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify and clarify nature of the routine problem

1.1 Early indicators of problems are identified or anticipated

1.2 Existence of actual problem is verified

1.3 Information regarding problem is gathered from a variety of sources

1.4 Key components of problem are identified within available timeframe

2. Determine, implement and evaluate solution

2.1 Range of possible methods for resolving the problem are identified

2.2 Strengths and weaknesses of each option are analysed

2.3 Optimal solution is determined and applied within workplace timeframes

2.4 Effectiveness of solution is evaluated against options and modifications to solution are made, as required

3. Assist others to identify, clarify and resolve problems

3.1 Assistance is provided to help others identify routine problems

3.2 Problem is discussed with others and any previous solutions are used to help resolve problem

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Identify and clarify nature of the routine problem

1.1 Early indicators of problems are identified or anticipated

1.2 Existence of actual problem is verified

1.3 Information regarding problem is gathered from a variety of sources

1.4 Key components of problem are identified within available timeframe

2. Determine, implement and evaluate solution

2.1 Range of possible methods for resolving the problem are identified

2.2 Strengths and weaknesses of each option are analysed

2.3 Optimal solution is determined and applied within workplace timeframes

2.4 Effectiveness of solution is evaluated against options and modifications to solution are made, as required

3. Assist others to identify, clarify and resolve problems

3.1 Assistance is provided to help others identify routine problems

3.2 Problem is discussed with others and any previous solutions are used to help resolve problem

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

clarify and resolve three of the following routine problems in an automotive workplace caused by:

inaccurate or outdated workplace procedure

internal changes to work conditions or environment

external changes to work conditions or environment

additional or non-standard work activities.

Individuals must be able to demonstrate knowledge of:

workplace procedures relating to problem identification and resolution strategies

problem solving methods and techniques, including:

brainstorming

root cause analysis

trial and error approach

problem cause and effect strategies

reporting procedures.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Problems must include:

problems in normal work activities within the scope of own responsibility of that of the work group

problems caused by internal or external changes in work conditions or the work environment.