NTISthis.com

Evidence Guide: AURALA001 - Comply with legal aspects of a service and repair contract in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURALA001 - Comply with legal aspects of a service and repair contract in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret service and repair contract

  1. Legal obligations of all parties involved in a valid service and repair contract are identified
  2. Legal liabilities of repairer performing work without a valid service and repair contract are identified
  3. Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified
  4. Workplace service and repair contract is analysed to determine relevant legal compliance requirements
Legal obligations of all parties involved in a valid service and repair contract are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal liabilities of repairer performing work without a valid service and repair contract are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace service and repair contract is analysed to determine relevant legal compliance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with service and repair contract requirements

  1. Procedures are implemented to advise customers of the terms of contract into which they are entering
  2. Procedures are implemented to ensure staff only use valid service and repair contracts
  3. Procedures are implemented to minimise liability or customer claims in relation to bailment
Procedures are implemented to advise customers of the terms of contract into which they are entering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to ensure staff only use valid service and repair contracts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to minimise liability or customer claims in relation to bailment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish service and repair warranty requirements

  1. Warranties document is developed detailing requirements
  2. Procedures are implemented to ensure staff are aware of warranty requirements
  3. Warranty requirements are documented and stored according to workplace procedures
Warranties document is developed detailing requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to ensure staff are aware of warranty requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Warranty requirements are documented and stored according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enforce service and repair contract requirements

  1. Workplace policy on payment terms for services provided are implemented according to workplace procedures
  2. Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required
  3. Legal procedures to recover payment when a customer defaults are identified and implemented as required
Workplace policy on payment terms for services provided are implemented according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal procedures to recover payment when a customer defaults are identified and implemented as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct dispute resolution processes

  1. Procedures to minimise disputes with customers are implemented
  2. Workplace records are maintained to support outcomes in any customer disputes
  3. External sources of assistance in dispute resolution are identified
  4. Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes
Procedures to minimise disputes with customers are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace records are maintained to support outcomes in any customer disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

External sources of assistance in dispute resolution are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret service and repair contract

  1. Legal obligations of all parties involved in a valid service and repair contract are identified
  2. Legal liabilities of repairer performing work without a valid service and repair contract are identified
  3. Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified
  4. Workplace service and repair contract is analysed to determine relevant legal compliance requirements
Legal obligations of all parties involved in a valid service and repair contract are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal liabilities of repairer performing work without a valid service and repair contract are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace service and repair contract is analysed to determine relevant legal compliance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with service and repair contract requirements

  1. Procedures are implemented to advise customers of the terms of contract into which they are entering
  2. Procedures are implemented to ensure staff only use valid service and repair contracts
  3. Procedures are implemented to minimise liability or customer claims in relation to bailment
Procedures are implemented to advise customers of the terms of contract into which they are entering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to ensure staff only use valid service and repair contracts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to minimise liability or customer claims in relation to bailment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish service and repair warranty requirements

  1. Warranties document is developed detailing requirements
  2. Procedures are implemented to ensure staff are aware of warranty requirements
  3. Warranty requirements are documented and stored according to workplace procedures
Warranties document is developed detailing requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are implemented to ensure staff are aware of warranty requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Warranty requirements are documented and stored according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enforce service and repair contract requirements

  1. Workplace policy on payment terms for services provided are implemented according to workplace procedures
  2. Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required
  3. Legal procedures to recover payment when a customer defaults are identified and implemented as required
Workplace policy on payment terms for services provided are implemented according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal procedures to recover payment when a customer defaults are identified and implemented as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct dispute resolution processes

  1. Procedures to minimise disputes with customers are implemented
  2. Workplace records are maintained to support outcomes in any customer disputes
  3. External sources of assistance in dispute resolution are identified
  4. Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes
Procedures to minimise disputes with customers are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace records are maintained to support outcomes in any customer disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

External sources of assistance in dispute resolution are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Interpret service and repair contract

1.1 Legal obligations of all parties involved in a valid service and repair contract are identified

1.2 Legal liabilities of repairer performing work without a valid service and repair contract are identified

1.3 Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

1.4 Workplace service and repair contract is analysed to determine relevant legal compliance requirements

2. Comply with service and repair contract requirements

2.1 Procedures are implemented to advise customers of the terms of contract into which they are entering

2.2 Procedures are implemented to ensure staff only use valid service and repair contracts

2.3 Procedures are implemented to minimise liability or customer claims in relation to bailment

3. Establish service and repair warranty requirements

3.1 Warranties document is developed detailing requirements

3.2 Procedures are implemented to ensure staff are aware of warranty requirements

3.3 Warranty requirements are documented and stored according to workplace procedures

4. Enforce service and repair contract requirements

4.1 Workplace policy on payment terms for services provided are implemented according to workplace procedures

4.2 Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

4.3 Legal procedures to recover payment when a customer defaults are identified and implemented as required

5. Conduct dispute resolution processes

5.1 Procedures to minimise disputes with customers are implemented

5.2 Workplace records are maintained to support outcomes in any customer disputes

5.3 External sources of assistance in dispute resolution are identified

5.4 Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Interpret service and repair contract

1.1 Legal obligations of all parties involved in a valid service and repair contract are identified

1.2 Legal liabilities of repairer performing work without a valid service and repair contract are identified

1.3 Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified

1.4 Workplace service and repair contract is analysed to determine relevant legal compliance requirements

2. Comply with service and repair contract requirements

2.1 Procedures are implemented to advise customers of the terms of contract into which they are entering

2.2 Procedures are implemented to ensure staff only use valid service and repair contracts

2.3 Procedures are implemented to minimise liability or customer claims in relation to bailment

3. Establish service and repair warranty requirements

3.1 Warranties document is developed detailing requirements

3.2 Procedures are implemented to ensure staff are aware of warranty requirements

3.3 Warranty requirements are documented and stored according to workplace procedures

4. Enforce service and repair contract requirements

4.1 Workplace policy on payment terms for services provided are implemented according to workplace procedures

4.2 Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required

4.3 Legal procedures to recover payment when a customer defaults are identified and implemented as required

5. Conduct dispute resolution processes

5.1 Procedures to minimise disputes with customers are implemented

5.2 Workplace records are maintained to support outcomes in any customer disputes

5.3 External sources of assistance in dispute resolution are identified

5.4 Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

comply with the legal aspects of service and repair contracts with three different customers, in which the work must involve:

an abandoned vehicle

a vehicle kept as bailment

customer dissatisfaction due to failed installed parts.

Individuals must be able to demonstrate knowledge of:

types and purpose of contracts, including:

key phases of contract, including:

offer

acceptance

consideration

oral and written contracts

key components of Australian Consumer Law (ACL) relating to legal and ethical requirements of contracts and service agreements, including:

damages arising from breach of contracts

reasonable costs

proof of transaction

delays in delivery and non-supply

charge back

contracts with minors

unfair contract terms

loss or damage to consumer property

misleading or deceptive conduct

warranties

dispute resolution

key features of automotive service and repair contracts, including:

terms of the relationship, including:

acknowledgements and agreements from customer

definitions

rights, responsibilities and obligations of the service provider and principal, including:

level of performance and services being provided

authority in respect of the vehicle, including entering and test driving the vehicle

guarantees and warranties

lien to secure payment

abandonment of vehicle

liability

privacy

jurisdiction of the contract

business processes, including:

pricing

payment and invoicing

returns policies.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Warranties document must:

meet legal requirements

comply with workplace policies

not compromise customer consumer guarantees

be written in plain language.