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Evidence Guide: AURAMA002 - Communicate business information in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURAMA002 - Communicate business information in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate information verbally

  1. Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose
  2. Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology
  3. Listeners are questioned to verify that information provided has been received and understood accurately
  4. Clarification, rephrasing or additional explanations are provided as required
  5. Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required
Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listeners are questioned to verify that information provided has been received and understood accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification, rephrasing or additional explanations are provided as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information in writing

  1. Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose
  2. Written text is drafted using correct vocabulary, grammatical structures and conventions
  3. Text is logically structured, formatted and presented following workplace procedures
  4. Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose
  5. Written information received from others is read carefully and information is clarified as required
Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written text is drafted using correct vocabulary, grammatical structures and conventions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text is logically structured, formatted and presented following workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information received from others is read carefully and information is clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in meeting

  1. Purpose of meeting is identified and clarified as required
  2. Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility
  3. Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures
Purpose of meeting is identified and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information to others

  1. Purpose for presenting information to others and features of the target audience are identified and clarified
  2. Information to be presented is planned and organised logically
  3. Resources needed to present information are identified and selected
  4. Resources are checked prior to presenting information to ensure that they are functioning properly
  5. Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided
  6. Audience feedback on presentation is reviewed to improve future practice
Purpose for presenting information to others and features of the target audience are identified and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information to be presented is planned and organised logically

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources needed to present information are identified and selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are checked prior to presenting information to ensure that they are functioning properly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audience feedback on presentation is reviewed to improve future practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and resolve a workplace issue

  1. Key factors and issues relating to a workplace issue are analysed
  2. Key discussion points and suitable approach to discussion are planned
  3. Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed
  4. Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required
  5. Solutions or outcomes are documented according to workplace procedures.
Key factors and issues relating to a workplace issue are analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key discussion points and suitable approach to discussion are planned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solutions or outcomes are documented according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information verbally

  1. Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose
  2. Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology
  3. Listeners are questioned to verify that information provided has been received and understood accurately
  4. Clarification, rephrasing or additional explanations are provided as required
  5. Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required
Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listeners are questioned to verify that information provided has been received and understood accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification, rephrasing or additional explanations are provided as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information in writing

  1. Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose
  2. Written text is drafted using correct vocabulary, grammatical structures and conventions
  3. Text is logically structured, formatted and presented following workplace procedures
  4. Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose
  5. Written information received from others is read carefully and information is clarified as required
Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written text is drafted using correct vocabulary, grammatical structures and conventions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text is logically structured, formatted and presented following workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information received from others is read carefully and information is clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in meeting

  1. Purpose of meeting is identified and clarified as required
  2. Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility
  3. Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures
Purpose of meeting is identified and clarified as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information to others

  1. Purpose for presenting information to others and features of the target audience are identified and clarified
  2. Information to be presented is planned and organised logically
  3. Resources needed to present information are identified and selected
  4. Resources are checked prior to presenting information to ensure that they are functioning properly
  5. Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided
  6. Audience feedback on presentation is reviewed to improve future practice
Purpose for presenting information to others and features of the target audience are identified and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information to be presented is planned and organised logically

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources needed to present information are identified and selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are checked prior to presenting information to ensure that they are functioning properly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audience feedback on presentation is reviewed to improve future practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and resolve a workplace issue

  1. Key factors and issues relating to a workplace issue are analysed
  2. Key discussion points and suitable approach to discussion are planned
  3. Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed
  4. Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required
  5. Solutions or outcomes are documented according to workplace procedures.
Key factors and issues relating to a workplace issue are analysed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key discussion points and suitable approach to discussion are planned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solutions or outcomes are documented according to workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Communicate information verbally

1.1 Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose

1.2 Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology

1.3 Listeners are questioned to verify that information provided has been received and understood accurately

1.4 Clarification, rephrasing or additional explanations are provided as required

1.5 Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required

2. Communicate information in writing

2.1 Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose

2.2 Written text is drafted using correct vocabulary, grammatical structures and conventions

2.3 Text is logically structured, formatted and presented following workplace procedures

2.4 Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose

2.5 Written information received from others is read carefully and information is clarified as required

3. Communicate in meeting

3.1 Purpose of meeting is identified and clarified as required

3.2 Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility

3.3 Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures

4. Present information to others

4.1 Purpose for presenting information to others and features of the target audience are identified and clarified

4.2 Information to be presented is planned and organised logically

4.3 Resources needed to present information are identified and selected

4.4 Resources are checked prior to presenting information to ensure that they are functioning properly

4.5 Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided

4.6 Audience feedback on presentation is reviewed to improve future practice

5. Discuss and resolve a workplace issue

5.1 Key factors and issues relating to a workplace issue are analysed

5.2 Key discussion points and suitable approach to discussion are planned

5.3 Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed

5.4 Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required

5.5 Solutions or outcomes are documented according to workplace procedures.

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Communicate information verbally

1.1 Purpose of verbal communication is determined and communication style is chosen to suit audience and purpose

1.2 Information is delivered verbally using clear, succinct and unambiguous language and accurate industry terminology

1.3 Listeners are questioned to verify that information provided has been received and understood accurately

1.4 Clarification, rephrasing or additional explanations are provided as required

1.5 Verbal information received from others is listened to carefully, and clarified and confirmed with the speaker as required

2. Communicate information in writing

2.1 Purpose or objectives of written communication are determined and communication style is chosen to suit audience and purpose

2.2 Written text is drafted using correct vocabulary, grammatical structures and conventions

2.3 Text is logically structured, formatted and presented following workplace procedures

2.4 Text is checked to confirm that key messages are clear, succinct and unambiguous and meet intended purpose

2.5 Written information received from others is read carefully and information is clarified as required

3. Communicate in meeting

3.1 Purpose of meeting is identified and clarified as required

3.2 Meeting is attended and positive contribution to outcomes is made according to workplace meeting procedures and own level of responsibility

3.3 Own responsibilities relating to meeting outcomes are carried out according to workplace meeting procedures

4. Present information to others

4.1 Purpose for presenting information to others and features of the target audience are identified and clarified

4.2 Information to be presented is planned and organised logically

4.3 Resources needed to present information are identified and selected

4.4 Resources are checked prior to presenting information to ensure that they are functioning properly

4.5 Presentation is conducted as planned and appropriate responses to audience questions and feedback are provided

4.6 Audience feedback on presentation is reviewed to improve future practice

5. Discuss and resolve a workplace issue

5.1 Key factors and issues relating to a workplace issue are analysed

5.2 Key discussion points and suitable approach to discussion are planned

5.3 Discussion is conducted according to planned approach with solutions or outcomes acceptable to both parties negotiated and agreed

5.4 Required follow-up action is carried out according to workplace procedures and further discussions with other parties conducted as required

5.5 Solutions or outcomes are documented according to workplace procedures.

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

receive and respond to one piece of verbal communication relating to the automotive workplace that includes asking questions and providing responses

receive and respond to one piece of written communication relating to the automotive workplace

participate in one workplace meeting relating to the automotive workplace that includes asking questions and providing responses

prepare and make one presentation of information relating to the automotive workplace

prepare for and participate in one discussion to resolve a workplace issue and document the outcomes.

Individuals must be able to demonstrate knowledge of:

automotive industry technical terms and their application to an automotive workplace

use of communication systems, including email, telephone, intercom and social media

procedures for communicating verbally, including:

active listening and questioning techniques

creating clear, succinct and unambiguous language

clarifying meaning

choosing language to suit audience

procedures for communicating in writing, including:

accessing and interpreting key concepts of written material

organising responses to address questions and according to communication medium

creating draft documents, including structure and formatting

editing documents

procedures for participating in meetings, including:

accessing and reviewing previous meeting minutes and agendas

contributing to meeting outcomes

determining own role in meeting outcomes

procedures for presenting information, including:

determining target audience

determining presentation format, including choosing equipment and materials

delivering a presentation

procedures for negotiating between parties, including:

determining key factors of issues

planning discussions

conducting discussions, including:

establishing rapport

acknowledging disagreements and the views of others

dealing constructively with differences

staying focused

making a strong case without overselling or becoming personal or aggressive

compromising to achieve realistic and achievable outcomes.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.