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Evidence Guide: AURAMA004 - Maintain business image in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURAMA004 - Maintain business image in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain physical appearance of the workplace

  1. Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
  2. Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
  3. Defined areas for specific tasks are maintained according to workplace procedures
  4. Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
  5. Workplace signage is clearly and appropriately displayed throughout the organisation
Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Defined areas for specific tasks are maintained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace signage is clearly and appropriately displayed throughout the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workplace attire and grooming standards

  1. Expectations regarding attire and grooming are communicated to staff on a regular basis
  2. Standards are updated as needs arise according to workplace requirements
  3. Dress and grooming of staff are monitored to ensure standards are met
  4. Breaches of standards are identified and staff informed
Expectations regarding attire and grooming are communicated to staff on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standards are updated as needs arise according to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dress and grooming of staff are monitored to ensure standards are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches of standards are identified and staff informed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor waste disposal processes

  1. Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
  2. Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
  3. Workplace environmental documents are maintained
Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace environmental documents are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote workplace products and services

  1. Promotional activities are monitored to ensure planned implementation according to workplace procedures
  2. Promotional activities are actively supported according to own role and workplace procedures
Promotional activities are monitored to ensure planned implementation according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promotional activities are actively supported according to own role and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain physical appearance of the workplace

  1. Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements
  2. Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements
  3. Defined areas for specific tasks are maintained according to workplace procedures
  4. Maintenance plan is monitored to ensure facilities and equipment are regularly maintained
  5. Workplace signage is clearly and appropriately displayed throughout the organisation
Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Defined areas for specific tasks are maintained according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace signage is clearly and appropriately displayed throughout the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workplace attire and grooming standards

  1. Expectations regarding attire and grooming are communicated to staff on a regular basis
  2. Standards are updated as needs arise according to workplace requirements
  3. Dress and grooming of staff are monitored to ensure standards are met
  4. Breaches of standards are identified and staff informed
Expectations regarding attire and grooming are communicated to staff on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standards are updated as needs arise according to workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dress and grooming of staff are monitored to ensure standards are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches of standards are identified and staff informed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor waste disposal processes

  1. Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements
  2. Recycling opportunities are identified and implemented according to workplace procedures and local government requirements
  3. Workplace environmental documents are maintained
Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace environmental documents are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote workplace products and services

  1. Promotional activities are monitored to ensure planned implementation according to workplace procedures
  2. Promotional activities are actively supported according to own role and workplace procedures
Promotional activities are monitored to ensure planned implementation according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promotional activities are actively supported according to own role and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Maintain physical appearance of the workplace

1.1 Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

1.2 Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

1.3 Defined areas for specific tasks are maintained according to workplace procedures

1.4 Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

1.5 Workplace signage is clearly and appropriately displayed throughout the organisation

2. Monitor workplace attire and grooming standards

2.1 Expectations regarding attire and grooming are communicated to staff on a regular basis

2.2 Standards are updated as needs arise according to workplace requirements

2.3 Dress and grooming of staff are monitored to ensure standards are met

2.4 Breaches of standards are identified and staff informed

3. Monitor waste disposal processes

3.1 Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

3.2 Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

3.3 Workplace environmental documents are maintained

4. Promote workplace products and services

4.1 Promotional activities are monitored to ensure planned implementation according to workplace procedures

4.2 Promotional activities are actively supported according to own role and workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Maintain physical appearance of the workplace

1.1 Cleanliness and tidiness of the workplace are maintained according to workplace procedures, local government requirements, and safety requirements

1.2 Workplace is kept free of rubbish and waste according to workplace procedures, local government requirements, and safety requirements

1.3 Defined areas for specific tasks are maintained according to workplace procedures

1.4 Maintenance plan is monitored to ensure facilities and equipment are regularly maintained

1.5 Workplace signage is clearly and appropriately displayed throughout the organisation

2. Monitor workplace attire and grooming standards

2.1 Expectations regarding attire and grooming are communicated to staff on a regular basis

2.2 Standards are updated as needs arise according to workplace requirements

2.3 Dress and grooming of staff are monitored to ensure standards are met

2.4 Breaches of standards are identified and staff informed

3. Monitor waste disposal processes

3.1 Waste disposal is monitored to ensure compliance with workplace procedures and local government requirements

3.2 Recycling opportunities are identified and implemented according to workplace procedures and local government requirements

3.3 Workplace environmental documents are maintained

4. Promote workplace products and services

4.1 Promotional activities are monitored to ensure planned implementation according to workplace procedures

4.2 Promotional activities are actively supported according to own role and workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

maintain the business image of an automotive workplace over one week, including:

ensuring a clean and tidy appearance of the workplace

ensuring correct staff attire and grooming

ensuring waste is correctly disposed of

engaging in one promotional activity to the limits of own role.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to maintaining business image in an automotive workplace, including procedures for:

manually handling goods

using cleaning chemicals and dangerous goods

selecting and using personal protective equipment (PPE)

procedures for maintaining the physical appearance of an automotive workplace, including procedures for:

cleaning buildings, grounds and equipment

waste disposal and recycling processes, including designated locations for waste storage and collection

maintaining defined areas for specific tasks, including:

reception area

staff and public amenities

service and repair work areas

monitoring maintenance plans

monitoring workplace signage, including:

checking currency

placement

condition

procedures for monitoring workplace attire and grooming standards, including procedures for:

communicating requirements to staff

evaluating staff attire and grooming against workplace standards

procedures for monitoring waste disposal processes, including:

workplace and local government requirements

recycling procedures for:

office waste

service and repair work area waste

waste collection schedules

procedures for promoting workplace products and services, including:

basic principles of display and design, including layout and presentation

types of display areas, including:

signage and fixtures on floor

interior or exterior areas

permanent or temporary displays

publicly accessible areas

shelves and windows in areas

displaying products, including their rotation, maintenance, storage requirements, pricing and labelling

arranging advertising and promotional information.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirements must include:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for:

manually handling goods

using cleaning chemicals and dangerous goods

selecting and using personal protective equipment (PPE).