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Evidence Guide: AURBCA001 - Work in a retail bicycle environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURBCA001 - Work in a retail bicycle environment

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to work in a retail bicycle environment

  1. Job requirements are determined from workplace instructions
  2. Workplace information relating to own job role is sourced and interpreted
  3. Workplace and team practices, expectations and lines of communication relevant to own job role are determined
Job requirements are determined from workplace instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace information relating to own job role is sourced and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace and team practices, expectations and lines of communication relevant to own job role are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake workplace activities

  1. Customer is greeted in line with customer service standards
  2. Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
  3. Complex customer requirements and feedback are escalated with supervisor as required
  4. Sale is completed in line with workplace procedures and processes
Customer is greeted in line with customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complex customer requirements and feedback are escalated with supervisor as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sale is completed in line with workplace procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work processes

  1. Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored
  2. Workplace sales equipment is maintained within scope of own role and reported if faulty
  3. Workplace documentation is processed according to workplace procedures
Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace sales equipment is maintained within scope of own role and reported if faulty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare to work in a retail bicycle environment

  1. Job requirements are determined from workplace instructions
  2. Workplace information relating to own job role is sourced and interpreted
  3. Workplace and team practices, expectations and lines of communication relevant to own job role are determined
Job requirements are determined from workplace instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace information relating to own job role is sourced and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace and team practices, expectations and lines of communication relevant to own job role are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake workplace activities

  1. Customer is greeted in line with customer service standards
  2. Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
  3. Complex customer requirements and feedback are escalated with supervisor as required
  4. Sale is completed in line with workplace procedures and processes
Customer is greeted in line with customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complex customer requirements and feedback are escalated with supervisor as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sale is completed in line with workplace procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work processes

  1. Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored
  2. Workplace sales equipment is maintained within scope of own role and reported if faulty
  3. Workplace documentation is processed according to workplace procedures
Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace sales equipment is maintained within scope of own role and reported if faulty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation is processed according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to work in a retail bicycle environment

1.1 Job requirements are determined from workplace instructions

1.2 Workplace information relating to own job role is sourced and interpreted

1.3 Workplace and team practices, expectations and lines of communication relevant to own job role are determined

2. Undertake workplace activities

2.1 Customer is greeted in line with customer service standards

2.2 Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements

2.3 Complex customer requirements and feedback are escalated with supervisor as required

2.4 Sale is completed in line with workplace procedures and processes

3. Complete work processes

3.1 Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored

3.2 Workplace sales equipment is maintained within scope of own role and reported if faulty

3.3 Workplace documentation is processed according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Prepare to work in a retail bicycle environment

1.1 Job requirements are determined from workplace instructions

1.2 Workplace information relating to own job role is sourced and interpreted

1.3 Workplace and team practices, expectations and lines of communication relevant to own job role are determined

2. Undertake workplace activities

2.1 Customer is greeted in line with customer service standards

2.2 Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements

2.3 Complex customer requirements and feedback are escalated with supervisor as required

2.4 Sale is completed in line with workplace procedures and processes

3. Complete work processes

3.1 Work area is cleaned, waste and non-recyclable materials are disposed of, and recyclable material is collected and stored

3.2 Workplace sales equipment is maintained within scope of own role and reported if faulty

3.3 Workplace documentation is processed according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

sell bicycle product to three different retail bicycle store customers in line with workplace procedures and customer service standards, in which the work must involve:

completing workplace documentation

operating and maintaining workplace equipment.

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in a retail bicycle environment, including procedures for:

manually handling bicycles and components

identifying workplace hazards

using personal protective equipment (PPE)

environmental requirements, including procedures for disposing of waste materials

retail bicycle workplace procedures and practices, including:

customer service techniques

reporting and communication channels

retail bicycle workplace expectations, including:

ethical practice

maintaining privacy and confidentiality

key features of specialist bicycle equipment

key bicycle industry knowledge, including:

bicycle types and their features

bicycle parts, accessories and their uses

bicycle categories and trends

key bicycle terminology

key bicycle websites and other sources of information

key cycling events

benefits of cycling for transport, health and fitness.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety and environmental requirements must include:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for:

manually handling bicycles and components

identifying workplace hazards

using personal protective equipment (PPE)

environmental requirements, including procedures for disposing of waste materials.