The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish contact with customer
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A welcoming customer environment is maintained Completed |
Evidence:
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Customer is greeted warmly according to enterprise policies and procedures Completed |
Evidence:
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An effective service environment is created through verbal and non-verbal presentation according to enterprise policies and procedures Completed |
Evidence:
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Clarify specific needs of a customer
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Customer needs are determined through questioning and active listening Completed |
Evidence:
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Customer needs are accurately assessed against the products/services of the enterprise Completed |
Evidence:
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Customer details are documented clearly and accurately in required format Completed |
Evidence:
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Provide information and advice
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Features and benefits of products/services provided by the enterprise are described/recommended to meet customer needs Completed |
Evidence:
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Information to satisfy customer needs is provided Completed |
Evidence:
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Alternative sources of information/advice are discussed with the customer Completed |
Evidence:
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Alternatives are followed up Completed |
Evidence:
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Follow up customer needs
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Further information is dispatched to customer Completed |
Evidence:
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Gaps in available information are identified and referred to relevant persons for action Completed |
Evidence:
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