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Evidence Guide: AURC270889A - Communicate business information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURC270889A - Communicate business information

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate information orally

  1. The purpose of oral communication is clarified with either the speaker or the listeners
  2. A suitable oral communication style is selected to match the communication purpose and audience
  3. Oral information given to others is delivered clearly, succinctly and unambiguously
  4. Where oral information has been given to others, the received information is checked with the listeners to ensure it has been received and understood
  5. Oral information received from others is listened to carefully and intently
  6. Where oral information has been received from others, its meaning is checked with the speaker to ensure it has been received and understood
  7. Where an oral communication has been received inaccurately, it is repeated and/or clarified with further detail
The purpose of oral communication is clarified with either the speaker or the listeners

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A suitable oral communication style is selected to match the communication purpose and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oral information given to others is delivered clearly, succinctly and unambiguously

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where oral information has been given to others, the received information is checked with the listeners to ensure it has been received and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oral information received from others is listened to carefully and intently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where oral information has been received from others, its meaning is checked with the speaker to ensure it has been received and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where an oral communication has been received inaccurately, it is repeated and/or clarified with further detail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information in writing

  1. The purpose of the written communication is clarified with either the writer or the reader
  2. A suitable written communication style is selected to match the communication purpose and audience
  3. Written information given to others is delivered clearly, succinctly and unambiguously
  4. Where written information has been provided to others, the received information is checked with the readers to ensure it has been received and understood
  5. Written information received from others is read carefully and intently
  6. Where written information has been received from another, it is checked with the writer to ensure it has been read and understood
  7. Where a written communication has been read inaccurately, further detail is sought to clarify the message
The purpose of the written communication is clarified with either the writer or the reader

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A suitable written communication style is selected to match the communication purpose and audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information given to others is delivered clearly, succinctly and unambiguously

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where written information has been provided to others, the received information is checked with the readers to ensure it has been received and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information received from others is read carefully and intently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where written information has been received from another, it is checked with the writer to ensure it has been read and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where a written communication has been read inaccurately, further detail is sought to clarify the message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Achieve meeting outcomes

  1. Purpose of a meeting is clarified with those participating
  2. When a meeting is chaired, it is well-planned with a clear agenda, time and place of meeting, and the meeting is conducted efficiently in accordance with official law and procedures of meetings and constitution or requirements of the organisation concerned
  3. Outcomes of a meeting are documented and official minutes of the meeting are promptly provided to all participants
  4. Required action flowing from decisions reached at a meeting is documented
  5. Persons responsible for implementing action from decisions at a meeting are promptly notified and details of the required action confirmed in writing
  6. Follow-up action is taken to ensure all decisions of a meeting are acted upon
Purpose of a meeting is clarified with those participating

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When a meeting is chaired, it is well-planned with a clear agenda, time and place of meeting, and the meeting is conducted efficiently in accordance with official law and procedures of meetings and constitution or requirements of the organisation concerned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of a meeting are documented and official minutes of the meeting are promptly provided to all participants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required action flowing from decisions reached at a meeting is documented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Persons responsible for implementing action from decisions at a meeting are promptly notified and details of the required action confirmed in writing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up action is taken to ensure all decisions of a meeting are acted upon

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make a presentation

  1. Purpose of a presentation is identified and clarified with organisers and confirmed with the intended audience
  2. Information to be communicated in a presentation is suitably organised and structured in accordance with company requirements
  3. Resources available for the presentation are discussed with the organisers and suitable media selected for use in the presentation
  4. Presentation aids, such as overhead projector transparencies, handouts, speech notes and demonstrations, are organised and prepared in advance, in accordance with recognised standards of good practice
  5. Resources such as projectors, microphones and amplifiers are checked prior to the presentation to ensure they are functioning properly
  6. Presentation is made as planned with attention to the reactions and feedback provided by the audience
  7. Outcomes of the presentation are evaluated and acted upon in accordance with company procedures
Purpose of a presentation is identified and clarified with organisers and confirmed with the intended audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information to be communicated in a presentation is suitably organised and structured in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources available for the presentation are discussed with the organisers and suitable media selected for use in the presentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation aids, such as overhead projector transparencies, handouts, speech notes and demonstrations, are organised and prepared in advance, in accordance with recognised standards of good practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources such as projectors, microphones and amplifiers are checked prior to the presentation to ensure they are functioning properly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Presentation is made as planned with attention to the reactions and feedback provided by the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of the presentation are evaluated and acted upon in accordance with company procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate a solution

  1. Preparation is made for the negotiation in accordance with company procedures, including consideration of subject matter, significance of outcomes for parties involved, facts, issues and options, and perceived positions of the parties involved
  2. A suitable negotiation strategy is selected in accordance with company requirements, including the location, time and approach to be taken
  3. Negotiations are conducted in accordance with planned approach
  4. Negotiation outcomes are reviewed in terms of desired outcomes of both parties and suitable action initiated according to company requirements
  5. Follow-up action to the negotiations is carried out, including discussions with other parties
  6. Outcomes of the negotiation are documented in accordance with company requirements
Preparation is made for the negotiation in accordance with company procedures, including consideration of subject matter, significance of outcomes for parties involved, facts, issues and options, and perceived positions of the parties involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A suitable negotiation strategy is selected in accordance with company requirements, including the location, time and approach to be taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiations are conducted in accordance with planned approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiation outcomes are reviewed in terms of desired outcomes of both parties and suitable action initiated according to company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up action to the negotiations is carried out, including discussions with other parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes of the negotiation are documented in accordance with company requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

conducting oral communication in the workplace

communicating in writing

achieving meeting outcomes

conducting presentations

negotiating issues in the workplace.

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of a job role or function.

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using the products, processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies.

The following should be made available:

a workplace or simulated workplace

documentation, such as enterprise or sample policies and procedures related to work processes

real or simulated business information to be communicated

access to communication partners

a qualified workplace assessor.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements.

Guidance information for assessment

Required Skills and Knowledge

Required skills

collect, organise and understand information related to the communication of business information to customers, supervisors and other staff or relevant persons

communicate ideas and information to plain English speaking and communication skills in relation to oral communications with customers, supervisors and other staff both informally and in making formal presentations

writing skills to allow effective written communications in the workplace

effective listening and interpersonal skills to enable effective communication in meetings and negotiations

plan and organise activities to plan a presentation and an approach for the negotiation of an issue

work with others and in a team by communicating with and involve team members in presentations

use mathematical ideas and techniques to ensure meetings and presentations meet planned timeframes

establish diagnostic processes which negotiate a solution to an issue

use the workplace technology related to ensure the use of business technology to make a presentation

Required knowledge

Knowledge of:

common automotive and enterprise terminology

the activities, procedures and policies of the enterprise

the requirements for oral communication

conventions and requirements for written communications

preparation, conduct of and follow-up from meetings

preparing for and conducting a presentation

negotiating techniques and their application

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customers

Customers may be:

internal or external

Unit context

work may be undertaken at any enterprise involved in the automotive industry

communication will occur within and between work groups and external to the enterprise at all levels

customer and supplier contact and coordination are a requirement of these operations

work may involve 24 hour operation at workplace or external locations

environment may be internal or external, administrative or industrial and may include movement of persons, equipment, goods, materials and vehicular traffic

the employee may work under general supervision, but may have some leadership/supervisory responsibilities

judgement and discretion in conducting workplace communication is required

conditions of service, legislation and industrial agreements may include workplace agreements and awards

OHS, including federal and state/territory legislation

consultative processes may include:

other staff and supervisors

management

employee representatives

customers

communications may be face to face, in writing, by telephone or other electronic means and may be formal or informal

documenting and reporting of information is in accordance with enterprise procedures and policies

Information/documents

Sources of information/documents may include:

operation manuals

quality or enterprise work specifications and procedures

manufacturer/customer requirements/issues

workplace operating procedures and policies

material safety data sheets

personal and work area work procedures and practices

federal/state/territory legislation and codes of practice relating to the industry, dangerous and hazardous goods, environmental protection and OHS

enterprise communications, management and inventory systems

conditions of service and workplace agreements

enterprise quality assurance procedures

emergency procedures