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Evidence Guide: AURC361230A - Inspect technical quality of work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURC361230A - Inspect technical quality of work

What evidence can you provide to prove your understanding of each of the following citeria?

Gather information to carry out inspection

  1. Occupational health and safety (OHS) requirements, including state/territory regulatory requirements and personal protection needs are observed throughout the work
  2. Information, such as Australian Design Rules, workshop manuals and specifications, are sourced
  3. Method options are analysed and those most appropriate to the circumstances are selected and prepared
  4. Technical and/or calibration requirements for inspection are sourced and support equipment is identified and prepared
Occupational health and safety (OHS) requirements, including state/territory regulatory requirements and personal protection needs are observed throughout the work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information, such as Australian Design Rules, workshop manuals and specifications, are sourced

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Method options are analysed and those most appropriate to the circumstances are selected and prepared

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical and/or calibration requirements for inspection are sourced and support equipment is identified and prepared

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspect work

  1. Work is identified and confirmed for inspection in accordance with worksite procedures
  2. Inspections are conducted to ensure in-house quality systems and procedures are maintained/followed in accordance with worksite and quality procedures
  3. Level of observation and inspection conducted is appropriate to the skill/experience of the employee
  4. Faults identified are brought to the relevant person's attention in accordance with worksite procedures
Work is identified and confirmed for inspection in accordance with worksite procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspections are conducted to ensure in-house quality systems and procedures are maintained/followed in accordance with worksite and quality procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Level of observation and inspection conducted is appropriate to the skill/experience of the employee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Faults identified are brought to the relevant person's attention in accordance with worksite procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply quality standards to work

  1. Inspections are conducted throughout the course of the work to ensure quality standards are maintained
  2. Quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards
  3. Activities are coordinated throughout the workplace in accordance with worksite procedures
  4. Documents of work quality are maintained according to worksite requirements
Inspections are conducted throughout the course of the work to ensure quality standards are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activities are coordinated throughout the workplace in accordance with worksite procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents of work quality are maintained according to worksite requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Achieve quality work outcomes

  1. Damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service
  2. Quality improvements and/or recommendations are communicated in accordance with worksite requirements
Damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality improvements and/or recommendations are communicated in accordance with worksite requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

observing safety procedures and requirements

communicating effectively with others involved in or affected by the work

identifying and assessing hazardous situations and rectifying, or reporting to the relevant persons

applying OHS policies and procedures

identifying quality procedures

inspecting work undertaken by others

applying quality standards to work

communicating improvements

processing recommendations for change.

Context of and specific resources for assessment

This unit will normally need to be assessed as a discrete entity. Performance may involve the application of a range of contributory competencies

Assessment of this unit must be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

The prescribed outcome must be able to be achieved without direct supervision

The competence should be assessed within the context of the qualification being sought

The following should be made available:

a workplace or simulated workplace

situations requiring inspections of technical quality

worksite or equivalent instructions on quality working practices and/or standards

computer hardware and software, access to electronic communication

access to information.

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying quality circumstances. Evidence of performance may be provided by customers, team leaders/members or other persons subject to agreed authentication arrangements

Evidence of being able to:

access, interpret and apply service information

identify inspection requirements

use service tooling and equipment

observe safety procedures and requirements

provide customer service

prepare service reports

communicate with customers orally and in writing

maintain workplace documents.

Guidance information for assessment

Required Skills and Knowledge

Required skills

research and interpretive skills sufficient to locate, interpret and apply manufacturer procedures, workplace policies and procedures

analytical skills required for the identification and analysis of technical information

plain English literacy and communication skills in relation to dealing with others involved in the work

questioning and active listening skills, for example when obtaining information of technical quality working practices

as applied to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance

interacting effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal

such as number and space and techniques, estimation and approximation, for practical purposes

capacity to apply problem-solving strategies in purposeful ways, both in situations where the problem and the desired solution are clearly evident and in situations requiring critical thinking and a creative approach to achieve an outcome

combine the physical and sensory skills needed to operate equipment with understanding of scientific and technological principles needed to explore and adapt systems

Required knowledge

Knowledge of:

quality systems in a workplace

common automotive terminology

vehicle safety requirements

work planning processes

OHS regulations/requirements, equipment, material and personal safety requirements

enterprise quality systems and procedures

worksite environmental control measures

worksite reporting procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality procedures

Quality procedures may be:

contained in worksite quality system documentation, work instructions, safe work procedures, product specifications, equipment maintenance schedules, technical procedures, and adopted or specifically prepared standards

Quality inspections

Quality inspections may include:

periodic inspection during the job or observation at completion of the job to ensure all ordered parts have been fitted, components used meet manufacturer/component supplier specifications, invoicing complies with service/repair/parts order and contains sufficient details of labour and/or components used, reported and diagnosed problems have been confirmed as rectified via test procedures and presentation of the vehicle or equipment after service/repair meets manufacturer and enterprise standards

Legislative requirements

Legislative requirements may include:

state/territory OHS legislation, manufacturer/ component supplier specifications and safe operating procedures

environmental requirements, manual handling procedures and insurance requirements

Performance indicators

Performance indicators are to account for:

issues of time, quantity, quality and cost factors and may include establishing time targets for own work, identifying reasonable criteria for evaluating own work outcomes, identifying measures to avoid wastage, identifying reasonable criteria to judge internal and/or external customer satisfaction and identifying processes to ensure a 'right first time' approach

Loss and damage incidents

Loss and damage incidents may include:

personal injury, and loss and damage of plant, equipment and materials

Communications

Communications may be:

verbal, written or by telephone or electronic means

Information/documents

Information/documents may include:

manufacturer/component supplier specifications, enterprise operating procedures, supplier directories, parts catalogues, customer orders and industry/workplace codes of practice, material safety data sheets (MSDS) and HAZCHEM information