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Evidence Guide: AURC456633A - Investigate and assess automotive insurance claims

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURC456633A - Investigate and assess automotive insurance claims

What evidence can you provide to prove your understanding of each of the following citeria?

Investigate circumstances of claim

  1. Facts and information are collected
  2. Validity of the claim against reported circumstances is assessed
  3. Fraud indicators are identified
  4. Policy conditions are reviewed to ensure loss falls within policy coverage
  5. Data and information collated is recorded progressively
  6. Investigation procedures are carried out according to industry regulations/guidelines, occupational health and safety (OHS) legislation, statutory legislation and enterprise procedures/policies
Facts and information are collected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validity of the claim against reported circumstances is assessed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fraud indicators are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Policy conditions are reviewed to ensure loss falls within policy coverage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data and information collated is recorded progressively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigation procedures are carried out according to industry regulations/guidelines, occupational health and safety (OHS) legislation, statutory legislation and enterprise procedures/policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess extent of loss

  1. The extent of loss is determined without delay in a fair and equitable manner
  2. Settlement options are examined that fill contractual obligations, enterprise policy and maintain customer satisfaction
  3. Options are costed
The extent of loss is determined without delay in a fair and equitable manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settlement options are examined that fill contractual obligations, enterprise policy and maintain customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Options are costed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine suitable action

  1. A cost benefit analysis is carried out on each identified option
  2. Action is consistent with nature of claim and assessment made
  3. Action falls within enterprise legislative restraints
A cost benefit analysis is carried out on each identified option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action is consistent with nature of claim and assessment made

Completed
Date:

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Action falls within enterprise legislative restraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare report on investigation and assessment

  1. Comprehensive reports are prepared that specify full results of investigation and assessment
  2. Recommendations for action are documented with justifications
  3. Reports are submitted and filed in accordance with enterprise procedures
Comprehensive reports are prepared that specify full results of investigation and assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations for action are documented with justifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports are submitted and filed in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

inspecting vehicle damage

inspecting and interpreting estimates for repairs

comparing vehicle damage with repair estimates.

Context of and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job.

Assessment of practical skills must only take place after a period of supervised practice and repetitive experience. If workplace conditions are not available assessment in simulated workplace conditions is acceptable.

The prescribed outcome must be able to be achieved without direct supervision.

The following should be made available:

computer hardware/software, calculators and general office equipment

industry-accepted repair timeframes

replacement parts pricing guides

vehicle safety requirements

repair/replacement methods

workshop manuals and/or body repair manuals.

Method of assessment

Practical assessments:

maintain workplace records

convey information both orally and in writing

prepare accident and/or vehicle damage reports

research records/people to assist with preparation of accident and/or vehicle damage reports

interview people to determine details

inspect vehicles to verify damage.

Guidance information for assessment

Required Skills and Knowledge

Required skills

collect, organise and understand information related to investigating and assessing automotive insurance claims

communicate ideas and information to customers and supervisors related to investigating and assessing automotive insurance claims

plan and organise activities related to investigating and assessing automotive insurance claims

work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish diagnostic processes that identify methods related to investigating and assessing automotive insurance claims

use workplace technology related to investigating and assessing automotive insurance claims

Required knowledge

Knowledge of:

industry records and how to maintain them

vehicle damage inspection methods

workshop manuals and repair guides

interview methods

oral communication and the English language

written communication skills

researching and comparison skills

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

physically checking/inspecting damage to vehicles and comparing with repairer's estimate for repairs

discussing repairer's estimate for repairs

altering repairer's estimate

reviewing reports and publications

interviewing clients and accident witnesses

responding to agency enquiries

Methods should be applied under normal operating conditions

Specific requirements

Specific requirements include:

producing manual and/or computer documents

knowledge of operating principles of vehicle systems and/or components

knowledge of repair methods for various components and/or vehicle systems

Information/documents

Information/documents may include:

manufacturer/component supplier specifications

enterprise operating procedures

customer requirements

industry/workplace codes of practice

OHS requirements

OHS requirements may include:

state/territory OHS legislation

award provisions