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Evidence Guide: AURC456661A - Recover claim losses

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURC456661A - Recover claim losses

What evidence can you provide to prove your understanding of each of the following citeria?

Establish viability of recovery

  1. Sources of recovery are identified
  2. An accurate estimate of achievable levels is made
  3. Likelihood of recovery success is evaluated
Sources of recovery are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An accurate estimate of achievable levels is made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Likelihood of recovery success is evaluated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate recovery methods

  1. A cost benefit analysis is undertaken for each available recovery method
  2. Methods are assessed for compliance with legislative and enterprise policy requirements
  3. Recovery action determined is appropriate to circumstances of loss
A cost benefit analysis is undertaken for each available recovery method

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Methods are assessed for compliance with legislative and enterprise policy requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recovery action determined is appropriate to circumstances of loss

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement recovery

  1. Recovery occurs within appropriate timeframes
  2. Recovery level is the maximum achievable in the circumstances
Recovery occurs within appropriate timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recovery level is the maximum achievable in the circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and report on outcome

  1. All registers and files are promptly updated
  2. Reports provide a comprehensive documentation of the recovery circumstances and outcomes
All registers and files are promptly updated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports provide a comprehensive documentation of the recovery circumstances and outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

the recovery of claim losses

communicating effectively with others involved in or affected by the work.

Context of and specific resources for assessment

Assessment may occur on the job or in a workplace simulated facility with process, equipment, materials, work instructions and deadlines.

The following should be made available:

computer hardware/software, calculators, general office equipment

a range of damaged vehicles requiring repair

industry-accepted repair timelines

replacement parts pricing guides

vehicle safety requirements

approved repair/replacement methods

workshop manuals.

Method of assessment

Assessment methods must confirm consistency of performance over time in a range of workplace contexts

Assessment should be by direct observation of tasks and questioning on underpinning knowledge

Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.

Guidance information for assessment

Required Skills and Knowledge

Required skills

collect, organise and understand information related to recovering claim losses

communicate ideas and information to customers and supervisors related to recovering claim losses

plan and organise activities related to recovering claim losses

work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish diagnostic processes that identify methods related to recovering claim losses

use workplace technology related to recovering claim losses

Required knowledge

Knowledge of:

industry documents and how to maintain them

various vehicle loss recovery methods and costs

oral communication and the English language

written communication skills

researching and comparison skills

vehicle repair procedures, costs, benefits and limitations

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods may include:

implementing loss recovery

documenting and reporting recovery outcomes

establishing viability of loss recovery

evaluation of loss recovery methods

Specific requirements

Specific requirements include:

producing manual and/or computer documents

salvage and disposal of damaged vehicles

knowledge of loss recovery methods

Variables

Other variables may include:

direct recovery

third party agent's recovery

solicitor's recovery

Information/documents

Information/documents may include:

manufacturer/component supplier specifications

enterprise operating procedures

customer requirements

industry/workplace codes of practice

Occupational health and safety (OHS) requirements

OHS requirements may include:

state/territory OHS legislation

award provisions