The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Examine the nature of the issue
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Ascertain all facts relating to the issue Completed |
Evidence:
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Use effective communication to understand customer feelings and opinions Completed |
Evidence:
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Determine enterprise and/or supplier policies relating to the issue Completed |
Evidence:
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Exercise judgement to resolve the issue
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Determine implications of the issue for the customer and organisation Completed |
Evidence:
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Analyse and negotiate options for resolution with the customer in accordance with legislative requirements and enterprise policies Completed |
Evidence:
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Refer matters for which a solution cannot be negotiated to management Completed |
Evidence:
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Document issue and outcome
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Report outcome of the issue to management Completed |
Evidence:
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Incorporate issue and outcome into customer feedback system Completed |
Evidence:
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