The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Present and demonstrate product to customer
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Product is presented to customer to maximise its features and market appeal in relation to customer perceived needs Completed |
Evidence:
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Product features, fittings, controls and accessories are shown and talked through with customer and operated where necessary Completed |
Evidence:
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Customer is offered a test operation Completed |
Evidence:
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Obtain customer agreement to purchase product
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Price for product is negotiated and agreed Completed |
Evidence:
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Sale is made using closing technique according to automotive industry/enterprise policies and procedures Completed |
Evidence:
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Sale is made in accordance with legal requirements Completed |
Evidence:
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Perform product delivery and customer follow-up procedures
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Product is delivered to customer in accordance with manufacturer/component supplier specification and industry/enterprise policies and procedures Completed |
Evidence:
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Customer satisfaction is determined, remedial action is taken where necessary to maximise repeat business possibilities Completed |
Evidence:
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Use prospecting methods to locate potential market
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Potential customers are identified by follow-up of enterprise records of existing/past customers, service area customers, industry contacts and advertising strategies Completed |
Evidence:
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Plans are developed to contact potential customers Completed |
Evidence:
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