The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Clarify the nature of complaint
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Details of the complaint are established Completed |
Evidence:
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Summary of the complaint is documented accurately Completed |
Evidence:
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Any inconvenience to the customer is acknowledged and an apology is made Completed |
Evidence:
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Identify options for complaint resolution
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Options for resolving the complaint are identified Completed |
Evidence:
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Complaint is referred to designated officer if resolution is not possible Completed |
Evidence:
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Act to resolve complaint
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Optimal solution is negotiated with customer Completed |
Evidence:
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Chosen solution is implemented within agreed timeframe Completed |
Evidence:
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Necessary documentation is finalised Completed |
Evidence:
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Effectiveness of solution and related outcomes is evaluated Completed |
Evidence:
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Any necessary changes to enterprise procedures are identified and passed on to appropriate persons for action Completed |
Evidence:
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