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Evidence Guide: AVIE5002 - Apply air traffic control communication procedures and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIE5002 - Apply air traffic control communication procedures and services

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate accurate operational messages

  1. Communication is delivered clearly, timely and accurately
Communication is delivered clearly, timely and accurately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Standard phrases are used as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unambiguous and concise non-standard phrases are used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Active listening watch is maintained for all communication channels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Readbacks are provided and obtained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delivery of voice messages is adjusted to suit receiver

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messaging protocols are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Most effective communications method is used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handover or takeover is performed to achieve continuity of teamwork and service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide timely and accurate operational information and coordination

  1. Position and navigation information is provided
Position and navigation information is provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meteorological information is provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes in operational status of aids to navigation, air routes and airspaces affecting flight operations are provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes in operational status of communications facilities affecting flight operations are provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight hazard alerts are issued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flight safety alerts are issued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational information is coordinated and recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue and coordinate traffic information

  1. Traffic information is issued
Traffic information is issued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Traffic avoidance advice is issued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Traffic information is coordinated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to pilot requests

  1. Sufficient information is obtained from relevant sources to determine nature and implications of pilot request
Sufficient information is obtained from relevant sources to determine nature and implications of pilot request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate response is made to pilot requests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate accurate operational messages

1.1

Communication is delivered clearly, timely and accurately

1.2

Standard phrases are used as required

1.3

Unambiguous and concise nonstandard phrases are used

1.4

Active listening watch is maintained for all communications channels

1.5

Readbacks are provided and obtained

1.6

Delivery of voice messages is adjusted to suit receiver

1.7

Messaging protocols are followed

1.8

Most effective communications method is used

1.9

Handover or takeover is performed to achieve continuity of teamwork and service

2

Provide timely and accurate operational information and coordination

2.1

Position and navigation information is provided

2.2

Meteorological information is provided

2.3

Changes in operational status of aids to navigation, air routes and airspaces affecting flight operations are provided

2.4

Changes in operational status of communications facilities affecting flight operations are provided

2.5

Flight hazard alerts are issued

2.6

Flight safety alerts are issued

2.7

Operational information is coordinated and recorded

3

Issue and coordinate traffic information

3.1

Traffic information is issued

3.2

Traffic avoidance advice is issued

3.3

Traffic information is coordinated

4

Respond to pilot requests

4.1

Sufficient information is obtained from relevant sources to determine nature and implications of pilot request

4.2

Appropriate response is made to pilot requests

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Communicate accurate operational messages

1.1

Communication is delivered clearly, timely and accurately

1.2

Standard phrases are used as required

1.3

Unambiguous and concise nonstandard phrases are used

1.4

Active listening watch is maintained for all communications channels

1.5

Readbacks are provided and obtained

1.6

Delivery of voice messages is adjusted to suit receiver

1.7

Messaging protocols are followed

1.8

Most effective communications method is used

1.9

Handover or takeover is performed to achieve continuity of teamwork and service

2

Provide timely and accurate operational information and coordination

2.1

Position and navigation information is provided

2.2

Meteorological information is provided

2.3

Changes in operational status of aids to navigation, air routes and airspaces affecting flight operations are provided

2.4

Changes in operational status of communications facilities affecting flight operations are provided

2.5

Flight hazard alerts are issued

2.6

Flight safety alerts are issued

2.7

Operational information is coordinated and recorded

3

Issue and coordinate traffic information

3.1

Traffic information is issued

3.2

Traffic avoidance advice is issued

3.3

Traffic information is coordinated

4

Respond to pilot requests

4.1

Sufficient information is obtained from relevant sources to determine nature and implications of pilot request

4.2

Appropriate response is made to pilot requests

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

allocating attention according to priorities

communicating clearly and concisely with others

communicating in a team by exchanging information through assigning responsibility, and acknowledging, inquiring and challenging communications errors

formulating and issuing communications messages and questions

interpreting and following operational instructions

interpreting and recording messages

listening actively

modifying communications dependent on workplace contingencies, situations and environments

perceiving and comprehending incoming information

prioritising responses in accordance with operational procedures

reporting and/or rectifying identified problems promptly

reading and interpreting relevant instructions, regulations, procedures and other information

relaying communications with required attention to detail

using standard and non-standard radiotelephony and coordination phrases

using communications facilities to maintain contact with airspace users

using most appropriate form of communication for the operational context.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

barriers to communication

communication codes, abbreviations and conventions

communication errors

communication techniques

communication types

communications associated with emergency and/or abnormal operations

communication procedures

coordination procedures

effects of fatigue on effective communication

frequencies coverage

handover and takeover procedures

how to read and interpret instructions, regulations, procedures and other information

messaging formats and protocols

principles of effective communication

procedures to be followed in equipment/facility failure

prompts and techniques used to assist and cue coordination and communications

qualitative aspects of verbal communication including tone, emphasis, stress and frustration

read back requirements

relevant legislation and workplace procedures

relevant sections of regulatory and operational documentation

standard and non-standard radiotelephony and coordination phrases.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Relevant legislative and regulatory requirements must include:

Airservices Act 1995

Civil Aviation Act 1988 and the Civil Aviation Amendment Act 1995

Civil Aviation Safety Regulations (CASR) and Manual of Standards (MOS)

Defence Orders and Instructions

International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP)

national and state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation and regulations