NTISthis.com

Evidence Guide: AVIF0011 - Manage aircraft passengers and cargo

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIF0011 - Manage aircraft passengers and cargo

What evidence can you provide to prove your understanding of each of the following citeria?

Manage passengers during normal operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage passengers during an abnormal or emergency situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are advised of nature of emergency and the procedures and precautions to be followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear communication is established and maintained with passengers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage cargo

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cargo is managed in accordance with regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage passengers during normal operations

1.1

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

1.2

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

1.3

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

2

Manage passengers during an abnormal or emergency situation

2.1

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

2.2

Passengers are advised of nature of emergency and the procedures and precautions to be followed

2.3

Clear communication is established and maintained with passengers

2.4

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

3

Manage cargo

3.1

Cargo is managed in accordance with regulatory requirements and workplace procedures

3.2

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

3.3

Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage passengers during normal operations

1.1

Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual

1.2

Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures

1.3

Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual

2

Manage passengers during an abnormal or emergency situation

2.1

Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual

2.2

Passengers are advised of nature of emergency and the procedures and precautions to be followed

2.3

Clear communication is established and maintained with passengers

2.4

Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures

3

Manage cargo

3.1

Cargo is managed in accordance with regulatory requirements and workplace procedures

3.2

Cargo calculations are completed in accordance with workplace procedures and regulatory requirements

3.3

Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

accepting, managing, and safely handling, loading and unloading aircraft cargo as required

adapting to differences in equipment and operating environment in accordance with standard operating procedures

aiding and assisting passengers appropriately during an emergency

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

briefing passengers on:

emergency procedures on the ground and in the air

flight details

location of emergency exits

calculating and managing aircraft cargo as required

communicating effectively with others when managing aircraft passengers and cargo

completing relevant documentation

conducting cargo calculations including weight, balance and deck loading

controlling cabin temperature

indicating the location of airsickness bags

demonstrating how to:

secure and release seat belts and/or safety harnesses

secure stowage hand luggage

demonstrating how to use:

flotation devices

fresh air vents

oxygen equipment as required

safety equipment

determining and applying safety and security requirements

ensuring passengers are aware of hazardous conditions and emergencies during flight, and related safety and emergency procedures

exercising control of passengers on the ground and in the aircraft

explaining:

operation of doors and escape hatches

precautions to avoid interference with flight controls

smoking requirements

identifying and correctly using relevant equipment

identifying and labelling cargo

identifying dangerous goods and applying dangerous goods procedures

implementing contingency plans

implementing decisions for carriage or non-carriage and management of load

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

maintaining compliance with regulatory requirements

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

operating emergency equipment applicable to flight

organising first aid as required during an in-flight emergency

reading interpreting and following relevant instructions, regulations, procedures and signs

reporting and/or rectifying any problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

understanding and anticipating the needs of passengers

using loading and cargo securing devices

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

applicable emergency procedures

cargo management procedures

dangerous goods awareness

hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures

local procedures for passenger movement

managing passengers during abnormal or emergency situations

policies and procedures for passenger safety before, during and after flight

principles of good customer service

problems that may occur when managing aircraft passengers and cargo, and appropriate action that should be taken in each case

procedures for accepting, managing and calculating aircraft cargo including dangerous goods

regulatory requirements and workplace procedures for briefing passengers

relevant WHS/OHS and environmental procedures and regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to briefing passengers, and managing passengers and cargo including dangerous goods

responsibilities and authority of a pilot in command

security requirements.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Passenger briefing topics must include one or more of the following:

aiding and assisting passengers

controlling cabin temperature

demonstrating how to secure and release seat belts and/or safety harnesses

demonstrating how to securely stow hand luggage

demonstrating how to use flotation devices as required

demonstrating how to use fresh air vents

demonstrating how to use oxygen equipment as required

demonstrating how to use safety equipment

emergency procedures on the ground and in the air

exercising control of passengers on the ground and in the aircraft

explaining operation of doors and escape hatches

explaining precautions to avoid interference with flight controls

explaining smoking requirements

flight details

indicating the location of airsickness bags

location of emergency exits

managing passengers in an emergency