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Evidence Guide: AVIF2007 - Implement regulations and policies during check-in procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIF2007 - Implement regulations and policies during check-in procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Comply with national and international legal obligations

  1. Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures
  2. An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry
  3. Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in
Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with local laws and regulations

  1. Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures
  2. Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required
  3. Appropriate advice is provided to passengers on customs and quarantine regulations as required
  4. Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator
Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate advice is provided to passengers on customs and quarantine regulations as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with established industrial relations practices and requirements

  1. Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures
  2. An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations
  3. An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations
Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Comply with national and international legal obligations

1.1

Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

1.2

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

1.3

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

2

Comply with local laws and regulations

2.1

Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures

2.2

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required

2.3

Appropriate advice is provided to passengers on customs and quarantine regulations as required

2.4

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator

3

Comply with established industrial relations practices and requirements

3.1

Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

3.2

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations

3.3

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Comply with national and international legal obligations

1.1

Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

1.2

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

1.3

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

2

Comply with local laws and regulations

2.1

Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures

2.2

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required

2.3

Appropriate advice is provided to passengers on customs and quarantine regulations as required

2.4

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator

3

Comply with established industrial relations practices and requirements

3.1

Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

3.2

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations

3.3

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

concepts of arbitration and conciliation

people to be consulted about implementing regulations and policies during check-in procedures:

aircraft cabin crew and flight crew members

airline supervisory and management staff

aviation industry regulatory staff

customs authority staff

ground support staff

passengers

quarantine authority staff

relevant government officials from Australia or other countries

relevant human resources staff

relevant technical staff

union representatives

principles of enterprise bargaining where applicable

requirements of relevant legislation and regulations for check-in services

relevant regulations and policies related to:

established industrial relations practices and requirements

emergency and security procedures

employer/employee obligations and responsibilities

equal opportunity and anti-discrimination regulations

industrial relations institutions, organisations and their functions

local laws and regulations

national and international legal obligations

national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights

WHS/OHS, health, quarantine, customs and security procedures and regulations

workplace and government policy on:

smoking on or in the vicinity of aircraft

using mobile phones or other electronic devices on or in the vicinity of aircraft

workplace procedures and policies related to passenger check-in services for commercial, domestic and international aircraft flights.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Check-in service must be provided for one or more of the following:

any type of commercial aircraft flight including domestic or international, while in home port or in slip port

short and/or long haul services

any category of service including economy, business class and first class

An understanding of the employer/employee obligations and responsibilities must include one or more of the following:

concepts of arbitration and conciliation

industrial awards system

specific relevant enterprise awards/agreements

trade union system

Information must include one or more of the following:

airline procedures and instructions, and job specifications

check-in service checklists and procedures

conditions of service, legislation and industrial agreements including workplace agreements and awards

induction and training materials

local laws and regulations when providing check-in services in remote countries

WHS/OHS security and environmental protection regulations

relevant regulations, including security, customs, quarantine, WHS/OHS security and environmental protection regulations

workplace policies