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Evidence Guide: AVIF2007B - Implement regulations and policies during check-in procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIF2007B - Implement regulations and policies during check-in procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Comply with national and international legal obligations

  1. Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures
  2. An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry
  3. Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in
Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with local laws and regulations

  1. Relevant national/state OH&S laws and regulations are correctly identified and applied in day-to-day work to ensure compliance in accordance with workplace procedures as applicable
  2. Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable
  3. Appropriate advice is provided to passengers on customs and quarantine regulations when necessary
  4. Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by the airline operator
Relevant national/state OH&S laws and regulations are correctly identified and applied in day-to-day work to ensure compliance in accordance with workplace procedures as applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance where applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate advice is provided to passengers on customs and quarantine regulations when necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by the airline operator

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with established industrial relations practices and requirements

  1. Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures
  2. An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work in the aviation industry
  3. An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work in the aviation industry
Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work in the aviation industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work in the aviation industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights

Relevant OH&S, health, quarantine, customs and security procedures and regulations

Relevant equal opportunity and anti-discrimination regulations

Workplace procedures and policies related to passenger check-in services for commercial domestic and international aircraft flights

Emergency and security procedures

Principles of Crew Resource Management (CRM) and Human Factors (HF) related procedures

Requirements of relevant regulations and legislation relevant to check-in services

The industrial award system/trade union system as applicable

The trade union system

The concepts of arbitration and conciliation where applicable

Principles of enterprise bargaining where applicable

Employer/employee obligations and responsibilities

Relevant industrial relations institutions, organisations and their functions

Workplace and government policy on smoking on or in the vicinity of aircraft

Workplace and government policy on the use of mobile phones or other electronic devices on or in the vicinity of aircraft

Required skills:

Communicate effectively with others when implementing regulations and policies during check-in procedures

Read and interpret instructions, regulations, procedures and other information relevant to regulations and policies during check-in procedures

Interpret and follow operational instructions and prioritise work

Complete documentation related to regulations and policies during check-in procedures

Operate electronic communication equipment to required protocol

Work collaboratively with others when implementing regulations and policies during check-in procedures

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when implementing regulations and policies during check-in procedures in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when implementing regulations and policies during check-in procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the implementation of regulations and policies during check-in procedures

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required to conduct the implementation of regulations and policies during check-in procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Check-in service may be provided:

for any type of commercial aircraft flight including domestic or international, while in home port or in slip port

for short and/or long haul services

in any category of service including economy, business class and first class

in any allowable operating and weather conditions

in accordance with enterprise and operational requirements

Performance may be demonstrated on:

an approved check-in service simulator

a passenger-carrying aircraft

An understanding of the employer/employee obligations and responsibilities may include but is not limited to:

the trade union system

the industrial awards system

the concepts of arbitration and conciliation

specific relevant enterprise awards/agreements

Persons consulted may include:

passengers

aircraft cabin crew and flight crew members

ground support staff

relevant human resources staff

airline supervisory and management staff

union representatives

relevant technical staff

relevant government officials from Australia or other countries, including:

aviation industry regulatory staff

quarantine authority staff

customs authority staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

relevant regulations, including security, customs, quarantine, OH&S security and environmental protection regulations

airline procedures and instructions and job specification

workplace policies

check-in service checklists and procedures

local laws and regulations when providing check-in services in remote countries

OH&S security and environmental protection regulations

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

relevant national and international regulations pertaining to passenger check-in services for commercial domestic and international aircraft flights

relevant OH&S legislation

relevant environmental protection legislation

relevant quarantine legislation

equal opportunity and anti-discrimination legislation

relevant customs regulations

relevant security regulations

'crimes on aircraft' legislation

insurance legal requirements

airline and government policy on smoking on or in the vicinity of aircraft

airline and government policy on the use of mobile phones and other electronic devices on or in the vicinity of aircraft

relevant Australian Standards

industrial relations and workplace compensation legislation