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Evidence Guide: AVII0001 - Advise on major services and attractions at aviation destinations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVII0001 - Advise on major services and attractions at aviation destinations

What evidence can you provide to prove your understanding of each of the following citeria?

Research information about airline destinations

  1. Appropriate sources of information about airline destinations for relevant routes are identified
  2. Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations
  3. Appropriate persons are consulted for advice and assistance in researching information about airline destinations
Appropriate sources of information about airline destinations for relevant routes are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate persons are consulted for advice and assistance in researching information about airline destinations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to requests for information about airline destinations

  1. Requests for information about airline destinations are courteously received and interpreted
  2. Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs
  3. Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information
  4. Information is presented in a manner that shows sensitivity to both host and visiting cultures
Requests for information about airline destinations are courteously received and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is presented in a manner that shows sensitivity to both host and visiting cultures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Research information about airline destinations

1.1

Appropriate sources of information about airline destinations for relevant routes are identified

1.2

Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations

1.3

Appropriate persons are consulted for advice and assistance in researching information about airline destinations

2

Respond to requests for information about airline destinations

2.1

Requests for information about airline destinations are courteously received and interpreted

2.2

Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs

2.3

Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information

2.4

Information is presented in a manner that shows sensitivity to both host and visiting cultures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Research information about airline destinations

1.1

Appropriate sources of information about airline destinations for relevant routes are identified

1.2

Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations

1.3

Appropriate persons are consulted for advice and assistance in researching information about airline destinations

2

Respond to requests for information about airline destinations

2.1

Requests for information about airline destinations are courteously received and interpreted

2.2

Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs

2.3

Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information

2.4

Information is presented in a manner that shows sensitivity to both host and visiting cultures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others when advising on major services and attractions at aviation destinations

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

airline procedures and standards for responding to requests from passengers for information about aspects of airline destinations

information passengers may request about airline destinations:

accommodation options

culture

currency and exchange rates

customs and immigration requirements

economy

education

food

general lifestyle and customs

geographic features

government and politics

history

major tourist areas

natural history

public holidays

shopping

sports

tipping

transport

principles of customer service

problems that may occur when responding to passenger requests for information on aspects of airline destinations and appropriate action that should be taken in each case

relevant information about aspects of airline destinations on specific routes

relevant WHS/OHS, hygiene and environmental procedures and regulations

sources of information about airline destinations on specific routes, and ways and means of accessing information from those sources.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Sources of information about airline destinations will include one or more of the following:

airline product information

appropriate websites

authoritative encyclopaedias and other relevant references

authoritative travel books and journals dealing with specific countries and locations

government tourism offices at destination points

information provided by diplomatic embassies and consulates

tourism brochures

tourist information bureaus and agents at destination points

travel agents