The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide customer service prior to departure
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Passengers are met and welcomed on boarding aircraft in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Hazards are identified, risks are assessed and hazard management is implemented Completed |
Evidence:
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Boarding passes are checked to confirm correct flight and seating, and passengers are directed to their seat locations in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Carry-on baggage is monitored to ensure it does not exceed allowable limits, and appropriate action is taken to remove baggage that exceeds these limits to hold stowage Completed |
Evidence:
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Passengers are assisted to stow cabin baggage and personal items in accordance with regulatory requirements Completed |
Evidence:
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Action is taken to ensure passengers are promptly seated with their seat belts correctly fastened in accordance with regulatory requirements Completed |
Evidence:
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Passengers with specific needs are appropriately assisted Completed |
Evidence:
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Passengers sitting over the wings and passengers with specific needs are given individual briefings in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Appropriate responses are made to passenger queries and requests Completed |
Evidence:
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Passenger pre-departure cabin service items are offered as appropriate Completed |
Evidence:
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Customer service is suspended during aircraft take-off Completed |
Evidence:
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Advise on and use cabin features and amenities
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Passengers are advised about relevant features and amenities available including those available for passengers with specific needs Completed |
Evidence:
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Cabin equipment and amenities are used in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Cabin equipment and amenities are correctly stowed after use in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Provide customer service during flight
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Toilets and facilities are periodically checked and serviced to ensure they meet workplace standards and are adequately stocked with relevant resources Completed |
Evidence:
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Passenger safety, security and comfort needs are anticipated, and appropriate action is taken and responses are made Completed |
Evidence:
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Aircraft cabin is patrolled to confirm passenger safety and comfort needs are being adequately satisfied in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Provide customer service on arrival
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Passengers are assisted in accessing baggage and personal items as required Completed |
Evidence:
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Advice is provided on local time and weather conditions as required Completed |
Evidence:
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Appropriate information is provided about terminal facilities and transport options Completed |
Evidence:
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Passengers with specific needs are assisted as required in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passengers are farewelled courteously in accordance with workplace procedures Completed |
Evidence:
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Passengers are guided to appropriate exit Completed |
Evidence:
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Provide support to other members of aircraft crew
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Appropriate assistance is provided to other cabin crew team members in accordance with workplace procedures Completed |
Evidence:
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Other crew members are advised of variations to workplace procedures Completed |
Evidence:
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Meals and refreshments are served to flight crew in accordance with workplace procedures and flight schedule Completed |
Evidence:
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Carry out administrative procedures
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Workplace administrative procedures are identified and interpreted Completed |
Evidence:
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Administrative procedures are implemented in accordance with workplace and regulatory requirements Completed |
Evidence:
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All required aircraft documentation/data capture is completed in accordance with workplace requirements Completed |
Evidence:
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