The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide customer service prior to departure
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Passengers are met and welcomed on boarding the aircraft in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Boarding passes are checked to confirm correct flight and seating, and passengers are directed to their seat locations in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Carry-on baggage is monitored to ensure that it does not exceed allowable limits, and if limits are exceeded appropriate action is taken to remove it to hold stowage Completed |
Evidence:
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Passengers are assisted to stow cabin baggage and personal items in accordance with regulatory requirements Completed |
Evidence:
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Action is taken to ensure passengers are promptly seated with their seat belts correctly fastened in accordance with regulatory requirements Completed |
Evidence:
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Passengers with special needs are appropriately assisted Completed |
Evidence:
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Passengers sitting over the wings and passengers with special needs are given individual briefings in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Appropriate responses are made to passengers' queries and requests Completed |
Evidence:
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Passenger pre-departure cabin service items are offered as appropriate Completed |
Evidence:
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Customer service is suspended during take-off of the aircraft Completed |
Evidence:
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Advise on and use cabin features and amenities
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Passengers are advised on the relevant features and amenities available including those available for passengers with special needs Completed |
Evidence:
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Cabin equipment and amenities are used in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Cabin equipment and amenities are correctly stowed after use in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Provide customer service during flight
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Toilets and facilities are periodically checked and serviced to ensure that they meet workplace standards and are adequately stocked with relevant resources Completed |
Evidence:
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Passengers' safety, security and comfort needs are anticipated and appropriate action is taken and responses made Completed |
Evidence:
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Aircraft cabin is patrolled to confirm passengers' safety and comfort needs are being adequately satisfied in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Provide customer service on arrival
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Passengers are assisted in accessing baggage and personal items Completed |
Evidence:
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Advice is provided on local time and weather conditions where applicable Completed |
Evidence:
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Appropriate information is provided about terminal facilities and transport options Completed |
Evidence:
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Passengers with special needs are assisted as appropriate in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passengers are farewelled courteously in accordance with workplace procedures Completed |
Evidence:
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Passengers are guided to the appropriate exit Completed |
Evidence:
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Provide support to other members of the aircraft crew
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Appropriate assistance is provided to other team members of the cabin crew in accordance with workplace procedures Completed |
Evidence:
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Other members of the crew are advised of any variations to workplace procedures Completed |
Evidence:
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Meals and refreshments are served to the flight crew in accordance with workplace procedures and flight schedule Completed |
Evidence:
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Carry out administrative procedures
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Workplace administrative procedures are identified and interpreted Completed |
Evidence:
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Administrative procedures are implemented in accordance with workplace and regulatory requirements Completed |
Evidence:
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All required aircraft documentation/data capture is completed in accordance with workplace requirements Completed |
Evidence:
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