The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Handle stock and materials
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Where applicable, bar is checked and restocked at scheduled times using correct documentation in accordance with workplace procedures and customs regulations Completed |
Evidence:
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Items are stored in the correct place at the correct temperature Completed |
Evidence:
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A suitable range of paperware and garnishes are prepared and stocked in accordance with workplace procedures Completed |
Evidence:
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Products are checked to ensure quality is to required standard in accordance with workplace procedures Completed |
Evidence:
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Bar area is kept clean, attractive and complete in accordance with workplace procedures and standards Completed |
Evidence:
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Glassware is kept hygienically clean, free from chips and cracks and stored correctly where applicable in accordance with workplace procedures Completed |
Evidence:
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Familiarity with products to be offered is undertaken prior to service provision Completed |
Evidence:
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Customs documentation is completed where applicable in accordance with regulatory requirements and workplace procedures Completed |
Evidence:
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Advise passengers
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Advice is offered to passengers to assist them in an appropriate selection of products Completed |
Evidence:
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Passengers' complaints are resolved to their satisfaction within the limits of authority in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passengers' complaints which require further action are referred to the supervisor in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Take drink orders
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Orders are taken accurately and are either written or memorised Completed |
Evidence:
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Clear and helpful advice is given to passengers on selection of drinks Completed |
Evidence:
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Prepare and serve drinks
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Drinks are prepared to legal and airline standards, using the correct ingredients and measures, and are made to passenger requests Completed |
Evidence:
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Drinks are served promptly and courteously Completed |
Evidence:
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Use trays
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Drink trays are loaded skilfully and safely, ensuring correct balance Completed |
Evidence:
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Drink trays are carried and unloaded in accordance with regulatory requirements Completed |
Evidence:
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Drinks are poured and served in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Clear and clean carts/tables and equipment
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Tables are cleared at an appropriate time in a polite manner Completed |
Evidence:
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Tables and carts are cleaned hygienically and prepared for further service in accordance with workplace procedures and standards Completed |
Evidence:
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Utensils and glassware are stowed ready for cleaning where applicable Completed |
Evidence:
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Prepare and use tea and coffee making equipment
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Tea and coffee making equipment is prepared ready for use in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passengers are offered a range of different teas and coffees and these are made to passengers' requests giving consideration to strength, texture and presentation Completed |
Evidence:
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Comply with legal requirements
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Compliance is maintained at all times with the primary provisions and legal requirements relating to liquor service Completed |
Evidence:
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Monitor level of intoxication of passengers and take suitable action
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The level of intoxication of passengers is monitored using appropriate methods in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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