The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Greet passenger
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Passenger is greeted in accordance with workplace customer service procedures Completed |
Evidence:
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Passenger is asked for their name and details of their flight Completed |
Evidence:
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Photographic identification is requested from the passenger and their identity is confirmed Completed |
Evidence:
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Check in passenger using manual process
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When manual procedures are being followed, passenger's name is identified and confirmed on the passenger list for the nominated flight Completed |
Evidence:
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Where possible, passenger's seating preference on the aircraft is sought Completed |
Evidence:
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Passenger's check-in is recorded on the passenger list and a suitable and available aircraft seat is allocated Completed |
Evidence:
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Passenger is advised of any changes in flight arrangements including delays, cancellations and gate changes Completed |
Evidence:
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Check in passenger using computerised process
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When computerised procedures are being followed, passenger's name and indicated flight are entered into the system using relevant workplace procedures Completed |
Evidence:
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Passenger's booking for the flight is confirmed on the system Completed |
Evidence:
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Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures Completed |
Evidence:
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Where relevant, passenger's seating preference on the aircraft is sought or if in a loyalty program confirmed from their preference profile Completed |
Evidence:
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Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures Completed |
Evidence:
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Check in baggage
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Where applicable, passenger is requested to present her/his baggage for check-in Completed |
Evidence:
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Items of cabin baggage are checked to ensure that they fall within number, size and weight requirements, and if not, the passenger is courteously advised that relevant items must be checked in together with any other items for carriage in the aircraft's hold Completed |
Evidence:
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Passenger's checked-in baggage is weighed on the scales in accordance with workplace procedures Completed |
Evidence:
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Baggage weight is compared to allowable limits for the passenger's class of travel Completed |
Evidence:
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If baggage is above the allowable limit but still permissible under excess baggage rules, passenger is advised and arrangements are made for excess baggage payment in accordance with workplace procedures Completed |
Evidence:
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If baggage is above the allowable limit and the excess is not permissible under regulatory requirements, passenger is advised in accordance with workplace procedures and requested to take appropriate action to reduce baggage weight to within the allowable limit Completed |
Evidence:
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Baggage details are recorded on the aircraft's baggage list and entered into the computer system dependent on the workplace procedures for the type of check-in process being used Completed |
Evidence:
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Baggage is labelled in accordance with workplace procedures using either manually or printer-produced tags dependent on the system being used, including overweight, oversize or fragile labels where applicable Completed |
Evidence:
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Where loyalty services apply, baggage is tagged with the appropriate label Completed |
Evidence:
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Passenger's baggage is placed on the baggage belt or cart, as applicable Completed |
Evidence:
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Passenger's baggage check-in record is attached to their ticket or boarding pass sleeve Completed |
Evidence:
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Baggage is handled at all times in accordance with OH&S regulations and workplace procedures Completed |
Evidence:
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Respond to problems during check-in
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A problem arising during check-in is promptly identified and clarified in accordance with workplace procedures Completed |
Evidence:
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Options for the resolution of the identified problem are explored in consultation with the passenger and other staff in accordance with workplace procedures and any relevant regulatory requirements Completed |
Evidence:
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Where a problem cannot be immediately resolved, the problem is referred to an appropriate supervisor or other relevant staff for action in accordance with workplace procedures Completed |
Evidence:
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Issue boarding pass
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On finalisation of check-in procedures, a manual or computer-produced boarding pass is issued and presented to the passenger in accordance with workplace procedures Completed |
Evidence:
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Passenger's attention is drawn to relevant details on the boarding pass including the flight code, the boarding gate and the required boarding time Completed |
Evidence:
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Direct passenger to security gate
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Passenger is directed to the security gate in accordance with workplace procedures Completed |
Evidence:
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Where applicable, passengers subscribing to a loyalty scheme and/or airline club are advised of the location of the club lounge and the facilities available in accordance with workplace procedures Completed |
Evidence:
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