The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Greet transit passenger
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Transit passenger is greeted in accordance with workplace customer service procedures Completed |
Evidence:
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Transit passenger is asked for their boarding pass and/or their name and details of their flight and destination and directed to the relevant terminal/check-in area Completed |
Evidence:
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Transit passenger's queries concerning their flight and transit arrangements are answered accurately, courteously and in accordance with workplace customer service standards and procedures Completed |
Evidence:
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Greet arriving passenger
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Arriving passenger is greeted in accordance with workplace customer service procedures Completed |
Evidence:
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Arriving passenger is directed to the baggage carousel area and/or terminal exit and transport services Completed |
Evidence:
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Arriving passenger with international connections is directed to the relevant terminal/check-in area Completed |
Evidence:
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Arriving passenger's queries and concerned are answered courteously in accordance with workplace customer service standards and procedures Completed |
Evidence:
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Check in passenger for next leg using manual process
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When manual procedures are being followed, passenger's name is identified and confirmed on the passenger list for the nominated flight Completed |
Evidence:
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Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures Completed |
Evidence:
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Passenger is advised of any changes in flight arrangements including delays, cancellations and gate changes Completed |
Evidence:
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Where possible, passenger's seating preference on the aircraft is sought Completed |
Evidence:
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Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures and regulatory requirements Completed |
Evidence:
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Check in transit passenger for next leg using computerised process
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When computerised procedures are being followed, passenger's name and indicated flight are entered into the system using relevant workplace procedures Completed |
Evidence:
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Passenger's booking for the next leg of the flight is confirmed on the system and the passenger is advised of any changes in fight arrangements Completed |
Evidence:
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Should the passenger's name not be found in bookings for the flight, appropriate action is taken in discussion with the passenger to resolve the problem in accordance with workplace procedures Completed |
Evidence:
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Where relevant, passenger's seating preference on the aircraft is sought or if in a loyalty program confirmed from their preference profile Completed |
Evidence:
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Passenger is advised of prohibited items that are not allowed to be carried onto an aircraft or carried in baggage in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Passenger's check-in is confirmed on the system and a suitable and available aircraft seat is allocated using appropriate workplace procedures Completed |
Evidence:
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Respond to a passenger's problems
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A problem arising for an arriving or transit passenger is promptly identified and clarified in accordance with workplace procedures Completed |
Evidence:
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Options for the resolution of the identified problem are explored in consultation with the passenger and appropriate other staff in accordance with workplace procedures and any relevant regulatory requirements Completed |
Evidence:
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Where a problem cannot be immediately resolved, the problem is referred to appropriate supervisor or other relevant staff for appropriate action in accordance with workplace procedures Completed |
Evidence:
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Issue boarding pass for next leg of flight
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On finalisation of check-in procedures, a manual or computer-produced boarding pass is issued and presented to the transit passenger in accordance with workplace procedures Completed |
Evidence:
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Passenger's attention is drawn to relevant details on the boarding pass including the flight code, the boarding gate and the required boarding time Completed |
Evidence:
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Direct transit passenger to transit lounge
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Passenger is directed to the transit lounge and facilities in accordance with workplace procedures Completed |
Evidence:
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Where applicable, passengers subscribing to a loyalty scheme and/or airline club are advised of the location of the club lounge and the facilities available in accordance with workplace procedures Completed |
Evidence:
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