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Evidence Guide: AVII3005 - Apply knowledge of the structure, products and services of an airline operator

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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AVII3005 - Apply knowledge of the structure, products and services of an airline operator

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and apply an understanding of the structure of the aviation and tourism industries in Australia

  1. Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures
  2. An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry
  3. An understanding of the sectors in the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work
  4. An understanding of the sectors in the tourism industry and their relationship with each other is developed and appropriately applied to day-to-day work
  5. Roles of individual airlines in the aviation industry are correctly identified and explained
Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the sectors in the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the sectors in the tourism industry and their relationship with each other is developed and appropriately applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roles of individual airlines in the aviation industry are correctly identified and explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia

  1. Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures
  2. An understanding of the economic and social significance of the aviation and tourism industries is developed and appropriately applied to day-to-day work
  3. For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work
Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the economic and social significance of the aviation and tourism industries is developed and appropriately applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify markets for a particular airline

  1. For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained
  2. An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work
For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and apply an understanding of the structure and operations of an airline

  1. Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures
  2. An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work
  3. The history and operational culture of a particular airline are researched, explained and applied to day-to-day work
  4. An understanding of the importance of the principles of crew resource management (CRM) and human factors (HF) is developed and applied to day-to-day work
  5. The ways in which aircrew work together as a team are correctly identified and explained
  6. An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work
Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The history and operational culture of a particular airline are researched, explained and applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the importance of the principles of crew resource management (CRM) and human factors (HF) is developed and applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The ways in which aircrew work together as a team are correctly identified and explained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop and apply an understanding of the structure of the aviation and tourism industries in Australia

1.1

Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

1.2

An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry

1.3

An understanding of the sectors in the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work

1.4

An understanding of the sectors in the tourism industry and their relationship with each other is developed and appropriately applied to day-to-day work

1.5

Roles of individual airlines in the aviation industry are correctly identified and explained

2

Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia

2.1

Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

2.2

An understanding of the economic and social significance of the aviation and tourism industries is developed and appropriately applied to day-to-day work

2.3

For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work

3

Identify markets for a particular airline

3.1

For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained

3.2

An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work

4

Develop and apply an understanding of the structure and operations of an airline

4.1

Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures

4.2

An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work

4.3

The history and operational culture of a particular airline are researched, explained and applied to day-to-day work

4.4

An understanding of the importance of the principles of crew resource management (CRM) and human factors (HF) is developed and applied to day-to-day work

4.5

The ways in which aircrew work together as a team are correctly identified and explained

4.6

An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop and apply an understanding of the structure of the aviation and tourism industries in Australia

1.1

Sources of information on the structure and function of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

1.2

An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry

1.3

An understanding of the sectors in the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work

1.4

An understanding of the sectors in the tourism industry and their relationship with each other is developed and appropriately applied to day-to-day work

1.5

Roles of individual airlines in the aviation industry are correctly identified and explained

2

Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia

2.1

Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures

2.2

An understanding of the economic and social significance of the aviation and tourism industries is developed and appropriately applied to day-to-day work

2.3

For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work

3

Identify markets for a particular airline

3.1

For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained

3.2

An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work

4

Develop and apply an understanding of the structure and operations of an airline

4.1

Sources of information on the structure, history and function of a particular airline are identified and accessed in accordance with workplace procedures

4.2

An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work

4.3

The history and operational culture of a particular airline are researched, explained and applied to day-to-day work

4.4

An understanding of the importance of the principles of crew resource management (CRM) and human factors (HF) is developed and applied to day-to-day work

4.5

The ways in which aircrew work together as a team are correctly identified and explained

4.6

An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule of an airline operation

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

airline administrative procedures

airline operational standards and procedures

broad structures of the Australian aviation and tourism industries

economic and social significance of the aviation and tourism industries

key sectors in the aviation industry including international, domestic, regional and charter airline operations

principles and philosophies underpinning the operation of the aviation industry

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant WHS/OHS, hygiene and environmental procedures and regulations

structures, history and functions of relevant airline/s.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Structure of the aviation and tourism industries in Australia must include:

challenges facing the aviation and tourism industries and strategies used by airlines and enterprises to meet these challenges

features of the aviation industry

nature of the relationships between different sectors in the two industries

roles and functions of the various industry sectors

services offered by each sector and major industry bodies

Sectors in the aviation industry cover international, domestic, regional and charter airline operations and must include:

air traffic control

aircraft catering and resourcing

aircraft flight operations (flight and cabin service crew)

aircraft maintenance

airport management

aviation emergency services

aviation regulatory authorities

aviation training

baggage handling

freight services

ground customer service staff (check-in, arrivals, transit)

ground support to aircraft

security personnel

Sectors in the tourism industry must include:

call centres

entertainment

hospitality and accommodation

ticketing

transport

travel agencies