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Evidence Guide: AVIJ2001B - Contribute to the achievement of on-time performance standards

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIJ2001B - Contribute to the achievement of on-time performance standards

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to on-time performance

  1. Procedures and checklists to facilitate on-time performance are closely followed when carrying out work activities
  2. Work activities in preparation for flight departure are commenced on time and are conducted efficiently and effectively in accordance with workplace procedures
  3. Appropriate assistance is provided to others to overcome problems and to enable the achievement of on-time performance targets
Procedures and checklists to facilitate on-time performance are closely followed when carrying out work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work activities in preparation for flight departure are commenced on time and are conducted efficiently and effectively in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate assistance is provided to others to overcome problems and to enable the achievement of on-time performance targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and minimise potential causes of delays

  1. Potential causes of delays to flight departure arising within area of responsibility are promptly identified and communicated to relevant personnel
  2. Safe action to minimise or eliminate potential causes of delays is determined and taken in conjunction with other relevant staff in accordance with workplace procedures
  3. Supervisors and other relevant staff are advised of any potential problems and any action taken to address them and/or avoid potential delays
Potential causes of delays to flight departure arising within area of responsibility are promptly identified and communicated to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe action to minimise or eliminate potential causes of delays is determined and taken in conjunction with other relevant staff in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervisors and other relevant staff are advised of any potential problems and any action taken to address them and/or avoid potential delays

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action in the event of unavoidable delays

  1. Where delays in preparation for flight departure have been unavoidably experienced, appropriate safe action is taken in conjunction with other staff to make up the lost time and thereby enable the on-time departure of the aircraft if possible
  2. Action being taken to make up lost time due to unavoidable problems is communicated to passengers, supervisors and other relevant staff in accordance with workplace procedures
Where delays in preparation for flight departure have been unavoidably experienced, appropriate safe action is taken in conjunction with other staff to make up the lost time and thereby enable the on-time departure of the aircraft if possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action being taken to make up lost time due to unavoidable problems is communicated to passengers, supervisors and other relevant staff in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Pertinent sections of relevant regulations

Relevant OH&S and environmental protection regulations

Relevant customs, quarantine, equal opportunity and anti-discrimination regulations

Principles of customer service and on-time performance

Workplace standards for on-time performance

Roles and responsibilities of staff involved in the achievement of on-time performance standards

Procedures for relevant workplace activities carried out in preparation for flight departure

Potential causes of delays that may occur when preparing for aircraft departure and appropriate action that should be taken in each case

Required skills:

Communicate effectively with others when contributing to the achievement of on-time performance standards

Read and interpret instructions, regulations, procedures and other information relevant to the achievement of on-time performance standards

Interpret and follow operational instructions and prioritise work

Complete documentation related to the achievement of on-time performance standards

Operate electronic communication equipment to required protocol

Work collaboratively with others when contributing to the achievement of on-time performance standards

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when contributing to the achievement of on-time performance standards in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when contributing to the achievement of on-time performance standards

Apply precautions and required action to minimise, control or eliminate hazards that may exist when contributing to the achievement of on-time performance standards

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies, situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Implement OH&S procedures and relevant regulations

Identify and correctly use equipment required when contributing to the achievement of on-time performance standards

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work activities in preparation for aircraft departure may be carried out:

for any commercial aircraft flight

during short and/or long haul services

in any allowable operating and weather conditions

in accordance with enterprise and operational requirements

Performance may be demonstrated:

in approved simulated work conditions

at an operational airport

Potential causes of flight delays may include:

delays in commencing check-in operations

malfunctioning check-in systems

power failure at the airport

staff shortages due to illness or other reasons

aircraft malfunction

delays in cleaning and preparing aircraft

security alert

late arrival of connecting aircraft

late passengers or passengers who have missed flight

unruly behaviour or disturbance amongst passengers

accidental double booking

airport emergency

passengers with excess baggage or oversize/weight cabin baggage

delays in loading baggage

delays in catering/resourcing services for the aircraft

Action to overcome delays may include:

accessing additional staff

accelerating other pre-departure activities

assisting other staff as required

developing and implementing appropriate strategies to overcome/minimise delays

Persons consulted may include:

passengers

other crew members

other ground support staff

catering staff

aircraft resourcing staff

baggage handling staff

supervisors and managers

technical staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to workplace activities

workplace procedures and instructions and job specifications

work activity checklists and procedures

workplace customer service standards, policies and procedures

relevant operational manuals

emergency procedures

flight passenger schedules

manufacturers instruction relevant to the servicing and operation of equipment used in work activities in preparation for flight departure

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

relevant Civil Aviation Safety Regulations and Civil Aviation Orders

relevant OH&S legislation

environmental protection legislation

relevant food handling and hygiene legislation

equal opportunity and anti-discrimination legislation

relevant customs and quarantine regulations

relevant Australian Standards

industrial relations and workplace compensation legislation