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Evidence Guide: AVIL2005 - Complete routine administrative tasks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIL2005 - Complete routine administrative tasks

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and distribute incoming mail

  1. Incoming mail is checked and registered to ensure accuracy of records
  2. Urgent and confidential mail is identified and distributed to addressee promptly
  3. Mail is sorted and despatched to nominated person/location
  4. Damaged, suspicious or missing items are recorded and reported in accordance with workplace procedures
Incoming mail is checked and registered to ensure accuracy of records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Urgent and confidential mail is identified and distributed to addressee promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail is sorted and despatched to nominated person/location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Damaged, suspicious or missing items are recorded and reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and despatch outgoing mail

  1. Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch
  2. Mail items are collated, recorded as required and correctly despatched to meet designated timelines
Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mail items are collated, recorded as required and correctly despatched to meet designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File documents

  1. Documents are classified, sorted and filed in accordance with workplace procedures
  2. Classification uncertainties are referred to other personnel in accordance with workplace procedures
  3. Documents are identified and retrieved
  4. Specified files/records are located within designated timelines
  5. Located files are extracted from system and despatched to nominated person
  6. Security and confidentiality procedures are followed
Documents are classified, sorted and filed in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Classification uncertainties are referred to other personnel in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documents are identified and retrieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specified files/records are located within designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Located files are extracted from system and despatched to nominated person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security and confidentiality procedures are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and relay written and oral messages

  1. Messages are received and accurately recorded
  2. Areas of uncertainty are clarified with conveyor of message
  3. Messages are relayed to nominated person within designated timelines
Messages are received and accurately recorded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Areas of uncertainty are clarified with conveyor of message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are relayed to nominated person within designated timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and distribute incoming mail

1.1

Incoming mail is checked and registered to ensure accuracy of records

1.2

Urgent and confidential mail is identified and distributed to addressee promptly

1.3

Mail is sorted and despatched to nominated person/location

1.4

Damaged, suspicious or missing items are recorded and reported in accordance with workplace procedures

2

Receive and despatch outgoing mail

2.1

Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch

2.2

Mail items are collated, recorded as required and correctly despatched to meet designated timelines

3

File documents

3.1

Documents are classified, sorted and filed in accordance with workplace procedures

3.2

Classification uncertainties are referred to other personnel in accordance with workplace procedures

3.3

Documents are identified and retrieved

3.4

Specified files/records are located within designated timelines

3.5

Located files are extracted from system and despatched to nominated person

3.6

Security and confidentiality procedures are followed

4

Receive and relay written and oral messages

4.1

Messages are received and accurately recorded

4.2

Areas of uncertainty are clarified with conveyor of message

4.3

Messages are relayed to nominated person within designated timelines

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and distribute incoming mail

1.1

Incoming mail is checked and registered to ensure accuracy of records

1.2

Urgent and confidential mail is identified and distributed to addressee promptly

1.3

Mail is sorted and despatched to nominated person/location

1.4

Damaged, suspicious or missing items are recorded and reported in accordance with workplace procedures

2

Receive and despatch outgoing mail

2.1

Outgoing mail is collected from required sections of the organisation, checked and sorted to ensure all items are correctly prepared for despatch

2.2

Mail items are collated, recorded as required and correctly despatched to meet designated timelines

3

File documents

3.1

Documents are classified, sorted and filed in accordance with workplace procedures

3.2

Classification uncertainties are referred to other personnel in accordance with workplace procedures

3.3

Documents are identified and retrieved

3.4

Specified files/records are located within designated timelines

3.5

Located files are extracted from system and despatched to nominated person

3.6

Security and confidentiality procedures are followed

4

Receive and relay written and oral messages

4.1

Messages are received and accurately recorded

4.2

Areas of uncertainty are clarified with conveyor of message

4.3

Messages are relayed to nominated person within designated timelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

equipment, methods and strategies used in the routine administration operations

hazards in routine administrative operations in the workplace and related precautions to control the risk

housekeeping standards and procedures

relevant state/territory regulations

requirements of work systems operations and relevant equipment

typical problems that can occur when completing routine administrative tasks and appropriate action that can be taken to prevent or solve these problems

WHS/OHS procedures and guidelines relevant to administrative operations

workplace procedures and policies for completing routine administrative tasks.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.