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Evidence Guide: AVIL3002 - Complete aircraft dispatch duties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIL3002 - Complete aircraft dispatch duties

What evidence can you provide to prove your understanding of each of the following citeria?

Board passengers

  1. Hazards are identified, risks are assessed and hazard management is implemented
  2. On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically
  3. Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes
  4. Passenger boarding pass is returned on confirmation in accordance with computerised processes
  5. Appropriate action is taken in consultation with passenger to resolve boarding pass problems
  6. Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved
  7. Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge
  8. Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section
  9. Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility
Hazards are identified, risks are assessed and hazard management is implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger boarding pass is returned on confirmation in accordance with computerised processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with flight crew

  1. Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers
  2. Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures
  3. Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures
Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispatch aircraft

  1. On closing of aircraft door, authority is given to retract aerobridge/stairs
  2. Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements
  3. Appropriate people are consulted during aircraft dispatch operations
  4. Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements
On closing of aircraft door, authority is given to retract aerobridge/stairs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate people are consulted during aircraft dispatch operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Board passengers

1.1

Hazards are identified, risks are assessed and hazard management is implemented

1.2

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

1.3

Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes

1.4

Passenger boarding pass is returned on confirmation in accordance with computerised processes

1.5

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

1.6

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

1.7

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

1.8

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

1.9

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

2

Communicate with flight crew

2.1

Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

2.2

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

2.3

Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures

3

Dispatch aircraft

3.1

On closing of aircraft door, authority is given to retract aerobridge/stairs

3.2

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

3.3

Appropriate people are consulted during aircraft dispatch operations

3.4

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Board passengers

1.1

Hazards are identified, risks are assessed and hazard management is implemented

1.2

On boarding announcement, passengers are greeted at the gate and their boarding passes are checked manually or electronically

1.3

Passenger details are added to passenger list and loading sheet and their boarding pass in accordance with manual processes

1.4

Passenger boarding pass is returned on confirmation in accordance with computerised processes

1.5

Appropriate action is taken in consultation with passenger to resolve boarding pass problems

1.6

Passenger is referred to appropriate customer service staff when boarding pass problem cannot be readily resolved

1.7

Passenger cabin baggage is monitored for size and weight and is checked with the aid of a cabin baggage size gauge

1.8

Passenger is advised oversize/overweight cabin baggage must be carried in the hold and arrangements are made to have baggage appropriately tagged and transferred to baggage handling section

1.9

Passengers are directed to aircraft via aerobridge/aircraft stairs in accordance with type of aircraft and airport facility

2

Communicate with flight crew

2.1

Appropriate communications are maintained with senior cabin/flight crew on aircraft to facilitate smooth and timely boarding of passengers

2.2

Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to senior cabin/flight crew on aircraft in accordance with workplace procedures

2.3

Once provisional load sheet has been signed by pilot in command, a copy is retained in accordance with workplace procedures

3

Dispatch aircraft

3.1

On closing of aircraft door, authority is given to retract aerobridge/stairs

3.2

Aircraft dispatch problems are identified, confirmed and resolved in accordance with workplace procedures and regulatory requirements

3.3

Appropriate people are consulted during aircraft dispatch operations

3.4

Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others when completing aircraft dispatch duties

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

airline on-time performance standards

baggage check-in limits and requirements

check-in records/documentation

methods to identify and resolve unlawful interference with aviation relevant to aircraft dispatch duties:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

policies and procedures concerning oversize/overweight cabin baggage

principles of customer service

problems that may occur when completing aircraft dispatch duties and appropriate action that should be taken in each case

procedures for assisting passengers with specific needs

relevant customs, quarantine, equal opportunity and anti-discrimination regulations

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders for passenger handling and aircraft dispatch procedures

relevant WHS/OHS, hygiene and environmental procedures and regulations

risks that exist when completing aircraft dispatch duties and related risk control procedures and precautions

workplace standards and procedures for completing aircraft dispatch duties.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Aircraft dispatch problems include one or more of the following:

cancellation of flight

crew rest seat no longer available

failed-to-board passengers

incidents classified as unlawful interference with aviation

malfunctioning aircraft

need to wait for passengers from a connecting flight

passengers who have lost their boarding pass

passengers with oversize/overweight cabin baggage

seating problem such as non-notified seat changes or an accidental double booking

security alert

Persons consulted during the dispatch of an aircraft will include:

aircraft resourcing staff

baggage handling staff

customer service manager on aircraft

ground support staff

other cabin crew and flight crew members

passengers

pilot in command

supervisors and managers

technical staff