The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide assistance to passengers with special needs
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Special needs passengers are identified and their boarding passes checked and processed in accordance with workplace procedures Completed |
Evidence:
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Special needs passengers are assisted to board the aircraft in accordance with workplace procedures and relevant regulatory requirements Completed |
Evidence:
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Board passengers
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Upon the boarding announcement, passengers are greeted at the gate and their boarding passes either checked manually, or fed into the automated reader Completed |
Evidence:
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If using manual processes, the passenger's details are added to the passenger list and loading sheet and their boarding pass processed and returned in accordance with workplace procedures Completed |
Evidence:
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If using computerised processes, the passenger's boarding pass is returned, upon confirmation Completed |
Evidence:
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In the event of a problem with the boarding pass, appropriate action is taken in consultation with the passenger to resolve the problem Completed |
Evidence:
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If a problem with a boarding pass cannot be readily resolved, the passenger is referred to appropriate customer service staff Completed |
Evidence:
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Passengers' cabin baggage is monitored for size and weight and, where necessary, checked with the aid of the cabin baggage size gauge Completed |
Evidence:
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Where cabin baggage is found to be oversize/overweight, the passenger is courteously advised that it must be carried in the hold and arrangements are made to have it appropriately tagged and transferred to the baggage handling section Completed |
Evidence:
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Passengers are directed to the aircraft via the aerobridge/aircraft stairs dependent on type of aircraft and airport facility Completed |
Evidence:
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Communicate with cabin/customer service manager and command pilot/captain
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Appropriate communications are maintained with the cabin/customer service manager on the aircraft to facilitate smooth and timely boarding of passengers Completed |
Evidence:
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Printouts or manually-completed passenger list, manifest, load sheet and special meals list are provided to the cabin/customer service manager on the aircraft in accordance with workplace procedures Completed |
Evidence:
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Once the provisional load sheet has been signed by the command pilot/captain, a copy is retained in accordance with workplace procedures Completed |
Evidence:
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Despatch aircraft
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Upon closing of aircraft door, authority is given to retract the aerobridge/stairs, where applicable Completed |
Evidence:
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Copies of passenger list and load sheet are processed/filed in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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