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Evidence Guide: AVIO0002 - Manage disruptive behaviour and unlawful interference with aviation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIO0002 - Manage disruptive behaviour and unlawful interference with aviation

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor passenger behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incidents that breach aviation transport security requirements are identified and appropriate action is taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Surveillance equipment is operated within legal and workplace parameters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified, risks are assessed and hazard management is implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve disruptive or unlawful interference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures are followed to isolate offender/s and to minimise disruption to other passengers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought from other staff and external support services as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up action is implemented in accordance with workplace rules, regulations and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to manage unlawful interference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offenders are apprehended in accordance with legal and workplace parameters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report and document unlawful interference

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation is completed and processed in accordance with regulatory and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor passenger behaviour

1.1

Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour

1.2

Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements

1.3

Incidents that breach aviation transport security requirements are identified and appropriate action is taken

1.4

Surveillance equipment is operated within legal and workplace parameters

1.5

Hazards are identified, risks are assessed and hazard management is implemented

2

Identify and resolve disruptive or unlawful interference

2.1

Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution

2.2

Procedures are followed to isolate offender/s and to minimise disruption to other passengers

2.3

Assistance is sought from other staff and external support services as required

2.4

Follow-up action is implemented in accordance with workplace rules, regulations and guidelines

3

Take action to manage unlawful interference

3.1

Assistance is sought from other staff and external support services as required

3.2

Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures

3.3

Offenders are apprehended in accordance with legal and workplace parameters

4

Report and document unlawful interference

4.1

Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures

4.2

Documentation is completed and processed in accordance with regulatory and organisational requirements

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Monitor passenger behaviour

1.1

Facilities and transportation units under individual surveillance are regularly monitored to identify and/or record inappropriate behaviour

1.2

Potential problem situations are quickly identified and steps are taken to resolve the situation in accordance with regulatory requirements

1.3

Incidents that breach aviation transport security requirements are identified and appropriate action is taken

1.4

Surveillance equipment is operated within legal and workplace parameters

1.5

Hazards are identified, risks are assessed and hazard management is implemented

2

Identify and resolve disruptive or unlawful interference

2.1

Nature of disruptive behaviour or unlawful interference is accurately assessed and incident is resolved using appropriate resolution strategies or referred to appropriate personnel for resolution

2.2

Procedures are followed to isolate offender/s and to minimise disruption to other passengers

2.3

Assistance is sought from other staff and external support services as required

2.4

Follow-up action is implemented in accordance with workplace rules, regulations and guidelines

3

Take action to manage unlawful interference

3.1

Assistance is sought from other staff and external support services as required

3.2

Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures

3.3

Offenders are apprehended in accordance with legal and workplace parameters

4

Report and document unlawful interference

4.1

Unlawful interference incidents are reported using the appropriate document format in accordance with workplace policies and procedures

4.2

Documentation is completed and processed in accordance with regulatory and organisational requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying and correctly using relevant equipment

implementing contingency plans

implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

operating electronic communications equipment to required protocol

reading, interpreting and following relevant regulations, instructions, procedures, information and signs

reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures

responding appropriately to cultural differences in the workplace

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

by-laws and service rules as they apply to disruptive behaviour and unlawful interference with aviation

common law as it applies to disruptive behaviour and unlawful interference with aviation

legal and workplace parameters with regard to unlawful interference with aviation

methods to identify and resolve disruptive behaviours:

arguments

hostilities

fare evasion

verbal abuse

physical abuse

graffiti

not complying with no smoking signs

not complying with aviation transport security regulations

drunken behaviour

methods to identify and resolve unlawful interference with aviation:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence

procedures for managing disruptive behaviour and unlawful interference with aviation

relevant WHS/OHS and environmental protection procedures and guidelines

relevant state/territory regulations and requirements for managing disruptive and unlawful behaviour on transport systems

risks and hazards when managing disruptive behaviour and unlawful interference with aviation and related actions to control the risk.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unlawful interference with aviation must include one or more of the following:

causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk

destroying an aircraft that is in service

doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk

putting the safety of an aircraft at risk by communicating false or misleading information

putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities

taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence