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Evidence Guide: AVIR3001 - Service customer airline contracts

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AVIR3001 - Service customer airline contracts

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret customer airline contract requirements

  1. Details of customer airline contract services and provisions are obtained and accurately interpreted
  2. Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline
  3. Team work is used to maximise efficiency and effectiveness
Details of customer airline contract services and provisions are obtained and accurately interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Team work is used to maximise efficiency and effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate the provision of customer airline contract services

  1. Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures
  2. Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements
  3. Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures
  4. Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements
  5. Compliance with safety and security requirements is implemented and monitored throughout service period
  6. Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures
  7. Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements
  8. Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures
Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance with safety and security requirements is implemented and monitored throughout service period

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle problems and issues

  1. Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions
  2. Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements
Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

  1. Documentation requirements for servicing customer airline contracts are confirmed
  2. Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements
Documentation requirements for servicing customer airline contracts are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Interpret customer airline contract requirements

1.1

Details of customer airline contract services and provisions are obtained and accurately interpreted

1.2

Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline

1.3

Team work is used to maximise efficiency and effectiveness

2

Coordinate the provision of customer airline contract services

2.1

Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures

2.2

Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements

2.3

Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures

2.4

Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements

2.5

Compliance with safety and security requirements is implemented and monitored throughout service period

2.6

Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures

2.7

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

2.8

Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures

3

Handle problems and issues

3.1

Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions

3.2

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

4

Complete documentation

4.1

Documentation requirements for servicing customer airline contracts are confirmed

4.2

Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Interpret customer airline contract requirements

1.1

Details of customer airline contract services and provisions are obtained and accurately interpreted

1.2

Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline

1.3

Team work is used to maximise efficiency and effectiveness

2

Coordinate the provision of customer airline contract services

2.1

Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures

2.2

Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements

2.3

Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures

2.4

Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements

2.5

Compliance with safety and security requirements is implemented and monitored throughout service period

2.6

Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures

2.7

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

2.8

Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures

3

Handle problems and issues

3.1

Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions

3.2

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

4

Complete documentation

4.1

Documentation requirements for servicing customer airline contracts are confirmed

4.2

Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

adapting to differences in equipment and operating environment in accordance with standard operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

identifying and correctly using relevant equipment

implementing and following work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on workplace contingencies, situations and environments

monitoring and anticipating operational problems and hazards and taking appropriate action

monitoring work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following instructions, regulations, procedures, information and signs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

customer airline terminal layout, and operations area and facilities

customer contract specifications, standards and instructions

different airline types and the variations in their requirements

people to consult about servicing customer airline contracts:

members of contract support teams

representatives of customer airline contracting the services

supervisors, team leaders and managers

technical staff

problems and issues that may occur when servicing customer airline contracts, and appropriate action that should be taken in each case

relevant operating and safety procedures for safely handling and using equipment/materials

relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders for airline service provisions

relevant WHS/OHS and environmental procedures and regulations, including manual handling procedures

risks that exist when servicing customer airline contracts, and related risk control procedures and precautions

safety and security requirements of the customer airline

workplace procedures and standards for contracted services involved.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Problems and irregularities must include one or more of the following:

aircraft configurations

aircraft mechanisms

security issues

supply of materiel

weather phenomena and severe weather events