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Evidence Guide: BSBATSIL503 - Manage conflict

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBATSIL503 - Manage conflict

What evidence can you provide to prove your understanding of each of the following citeria?

Identify existing and potential conflict

  1. Determine if conflict exists and its possible causes
  2. Identify potential situations of future conflict
  3. Develop strategies to prevent conflict
Determine if conflict exists and its possible causes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential situations of future conflict

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop strategies to prevent conflict

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider the conflict situation

  1. Identify the implications of conflict occurring
  2. Identify responsibilities within the conflict
  3. Develop resolution strategies in consultation with conflicting parties
  4. Seek professional advice where needed, maintaining discretion and confidentiality
  5. Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies
Identify the implications of conflict occurring

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify responsibilities within the conflict

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop resolution strategies in consultation with conflicting parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek professional advice where needed, maintaining discretion and confidentiality

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use strategies to resolve conflict

  1. Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved
  2. Allow sufficient time for conflict to be resolved
  3. Monitor and evaluate the process used to resolve the conflict
Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Allow sufficient time for conflict to be resolved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor and evaluate the process used to resolve the conflict

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2 Consider the conflict situation

2.1 Identify the implications of conflict occurring

2.2 Identify responsibilities within the conflict

2.3 Develop resolution strategies in consultation with conflicting parties

2.4 Seek professional advice where needed, maintaining discretion and confidentiality

2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

3 Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

3.2 Allow sufficient time for conflict to be resolved

3.3 Monitor and evaluate the process used to resolve the conflict

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify existing and potential conflict

1.1 Determine if conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2 Consider the conflict situation

2.1 Identify the implications of conflict occurring

2.2 Identify responsibilities within the conflict

2.3 Develop resolution strategies in consultation with conflicting parties

2.4 Seek professional advice where needed, maintaining discretion and confidentiality

2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

3 Use strategies to resolve conflict

3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

3.2 Allow sufficient time for conflict to be resolved

3.3 Monitor and evaluate the process used to resolve the conflict