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Evidence Guide: BSBATSIM421 - Support a positive and culturally appropriate workplace culture

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBATSIM421 - Support a positive and culturally appropriate workplace culture

What evidence can you provide to prove your understanding of each of the following citeria?

Promote respect toward people in the workplace

  1. Promote cultural views and values in workplace
  2. Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity
  3. Identify and support positive qualities of people
  4. Take impact of board decisions on human values into account when making decisions
  5. Identify how past experiences may impact people’s behaviour, skills and knowledge
Promote cultural views and values in workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and support positive qualities of people

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take impact of board decisions on human values into account when making decisions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify how past experiences may impact people’s behaviour, skills and knowledge

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide support to others

  1. Identify the knowledge, skills and experience of others
  2. Share own knowledge and skills with others
  3. Resolve issues in culturally appropriate and sensitive ways
  4. Use active listening skills when communicating
  5. Encourage others to take on new challenges
  6. Demonstrate approachability and openness to suggestions
Identify the knowledge, skills and experience of others

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Share own knowledge and skills with others

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve issues in culturally appropriate and sensitive ways

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use active listening skills when communicating

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Encourage others to take on new challenges

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate approachability and openness to suggestions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote an environment that encourages people to enhance their skills and knowledge

  1. Support others to achieve work goals
  2. Develop and apply strategies to recognise achievements
  3. Support others to undertake relevant professional development
Support others to achieve work goals

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and apply strategies to recognise achievements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support others to undertake relevant professional development

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Encourage teamwork

  1. Develop strategies supporting a team approach
  2. Clearly outline expectations of team members
  3. Develop and apply strategies that recognise individuals’ contributions to the team
Develop strategies supporting a team approach

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clearly outline expectations of team members

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and apply strategies that recognise individuals’ contributions to the team

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Reduce potential for cross-cultural misunderstandings

  1. Identify issues that may cause cross-cultural conflict or misunderstanding in workplace
  2. Work with board members and manager to develop and implement strategies to reduce cross-cultural misunderstandings in workplace
Identify issues that may cause cross-cultural conflict or misunderstanding in workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with board members and manager to develop and implement strategies to reduce cross-cultural misunderstandings in workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide constructive feedback

  1. Encourage provision of constructive feedback in workplace
  2. Clarify with board members and management whose role it is to provide feedback to staff members about their performance
  3. Provide feedback to people about their performance where appropriate
Encourage provision of constructive feedback in workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify with board members and management whose role it is to provide feedback to staff members about their performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide feedback to people about their performance where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Promote respect toward people in the workplace

1.1 Promote cultural views and values in workplace

1.2 Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity

1.3 Identify and support positive qualities of people

1.4 Take impact of board decisions on human values into account when making decisions

1.5 Identify how past experiences may impact people’s behaviour, skills and knowledge

2 Provide support to others

2.1 Identify the knowledge, skills and experience of others

2.2 Share own knowledge and skills with others

2.3 Resolve issues in culturally appropriate and sensitive ways

2.4 Use active listening skills when communicating

2.5 Encourage others to take on new challenges

2.6 Demonstrate approachability and openness to suggestions

3 Promote an environment that encourages people to enhance their skills and knowledge

3.1 Support others to achieve work goals

3.2 Develop and apply strategies to recognise achievements

3.3 Support others to undertake relevant professional development

4 Encourage teamwork

4.1 Develop strategies supporting a team approach

4.2 Clearly outline expectations of team members

4.3 Develop and apply strategies that recognise individuals’ contributions to the team

5 Reduce potential for cross-cultural misunderstandings

5.1 Identify issues that may cause cross-cultural conflict or misunderstanding in workplace

5.2 Work with board members and manager to develop and implement strategies to reduce cross-cultural misunderstandings in workplace

6 Provide constructive feedback

6.1 Encourage provision of constructive feedback in workplace

6.2 Clarify with board members and management whose role it is to provide feedback to staff members about their performance

6.3 Provide feedback to people about their performance where appropriate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Promote respect toward people in the workplace

1.1 Promote cultural views and values in workplace

1.2 Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity

1.3 Identify and support positive qualities of people

1.4 Take impact of board decisions on human values into account when making decisions

1.5 Identify how past experiences may impact people’s behaviour, skills and knowledge

2 Provide support to others

2.1 Identify the knowledge, skills and experience of others

2.2 Share own knowledge and skills with others

2.3 Resolve issues in culturally appropriate and sensitive ways

2.4 Use active listening skills when communicating

2.5 Encourage others to take on new challenges

2.6 Demonstrate approachability and openness to suggestions

3 Promote an environment that encourages people to enhance their skills and knowledge

3.1 Support others to achieve work goals

3.2 Develop and apply strategies to recognise achievements

3.3 Support others to undertake relevant professional development

4 Encourage teamwork

4.1 Develop strategies supporting a team approach

4.2 Clearly outline expectations of team members

4.3 Develop and apply strategies that recognise individuals’ contributions to the team

5 Reduce potential for cross-cultural misunderstandings

5.1 Identify issues that may cause cross-cultural conflict or misunderstanding in workplace

5.2 Work with board members and manager to develop and implement strategies to reduce cross-cultural misunderstandings in workplace

6 Provide constructive feedback

6.1 Encourage provision of constructive feedback in workplace

6.2 Clarify with board members and management whose role it is to provide feedback to staff members about their performance

6.3 Provide feedback to people about their performance where appropriate