The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify requirements of the customer contact role
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Identify specific customer contact operations and relate these to the industry-wide context Completed |
Evidence:
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Identify the role of customer contact in relation to the organisation Completed |
Evidence:
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Identify personal customer contact role and operations Completed |
Evidence:
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Relate personal operations to organisation’s customer contact objectives Completed |
Evidence:
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Identify the major components of the customer contact infrastructure Completed |
Evidence:
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Relate personal operations to customer contact infrastructure Completed |
Evidence:
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Manage personal performance
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Use available resources, systems and support effectively Completed |
Evidence:
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Identify key performance indicators (KPIs) and comply with organisational processes and reporting protocols, policies and procedures Completed |
Evidence:
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Comply with organisational, regulatory and legislative requirements Completed |
Evidence:
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Identify personal performance requirements and expectations and adopt strategies to achieve them Completed |
Evidence:
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Identify and participate in performance management and development processes Completed |
Evidence:
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Maintain a professional approach to employment
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Display a positive and ethical approach to employment and role Completed |
Evidence:
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Identify realistic short and long-term career objectives Completed |
Evidence:
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Relate personal capabilities to current role and career objectives Completed |
Evidence:
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Identify strategies for projecting a professional image in current role Completed |
Evidence:
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Contribute to the promotion of the organisation and its staff to customers Completed |
Evidence:
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Participate in a workplace team
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Identify team member roles and team structure and interact cooperatively with team members Completed |
Evidence:
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Recognise, acknowledge and contribute to the formation and achievement of team objectives Completed |
Evidence:
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Recognise and respond positively to conflict within team Completed |
Evidence:
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Provide feedback to enhance team performance Completed |
Evidence:
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