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Evidence Guide: BSBCMM101 - Apply basic communication skills

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCMM101 - Apply basic communication skills

What evidence can you provide to prove your understanding of each of the following citeria?

Identify workplace communication procedures

  1. Identify organisational communication requirements and workplace procedures with assistance from appropriate people
  2. Identify appropriate lines of communication with supervisors and colleagues
  3. Seek advice on the communication method/equipment most appropriate for the task
Identify organisational communication requirements and workplace procedures with assistance from appropriate people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate lines of communication with supervisors and colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on the communication method/equipment most appropriate for the task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in the workplace

  1. Use effective questioning, and active listening and speaking skills to gather and convey information
  2. Use appropriate nonverbal behaviour at all times
  3. Encourage, acknowledge and act upon constructive feedback
Use effective questioning, and active listening and speaking skills to gather and convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate nonverbal behaviour at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage, acknowledge and act upon constructive feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft written information

  1. Identify relevant procedures and formats for written information
  2. Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes
  3. Ensure written information meets required standards of style, format and detail
  4. Seek assistance and/or feedback to aid communication skills development
Identify relevant procedures and formats for written information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure written information meets required standards of style, format and detail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance and/or feedback to aid communication skills development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate nonverbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify workplace communication procedures

1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people

1.2 Identify appropriate lines of communication with supervisors and colleagues

1.3 Seek advice on the communication method/equipment most appropriate for the task

2 Communicate in the workplace

2.1 Use effective questioning, and active listening and speaking skills to gather and convey information

2.2 Use appropriate nonverbal behaviour at all times

2.3 Encourage, acknowledge and act upon constructive feedback

3 Draft written information

3.1 Identify relevant procedures and formats for written information

3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

3.3 Ensure written information meets required standards of style, format and detail

3.4 Seek assistance and/or feedback to aid communication skills development