NTISthis.com

Evidence Guide: BSBCMM101A - Apply basic communication skills

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCMM101A - Apply basic communication skills

What evidence can you provide to prove your understanding of each of the following citeria?

Identify workplace communication procedures

  1. Identify organisational communication requirements and workplace procedures with assistance from appropriate people
  2. Identify appropriate lines of communication with supervisors and colleagues
  3. Seek advice on the communication method/equipment most appropriate for the task
Identify organisational communication requirements and workplace procedures with assistance from appropriate people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate lines of communication with supervisors and colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on the communication method/equipment most appropriate for the task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in the workplace

  1. Use effective questioning, and active listening and speaking skills to gather and convey information
  2. Use appropriate non-verbal behaviour at all times
  3. Encourage, acknowledge and act upon constructive feedback
Use effective questioning, and active listening and speaking skills to gather and convey information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate non-verbal behaviour at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage, acknowledge and act upon constructive feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft written information

  1. Identify relevant procedures and formats for written information
  2. Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes
  3. Ensure written information meets required standards of style, format and detail
  4. Seek assistance and/or feedback to aid communication skills development
Identify relevant procedures and formats for written information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure written information meets required standards of style, format and detail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance and/or feedback to aid communication skills development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

clear, concise and correct verbal and written communication

promptly and appropriately following instructions

knowledge of relevant legislation.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of documents relating to workplace communication policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning to assess knowledge of organisational policies, plans and procedures

review of written information.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

general administrationunits.

Required Skills and Knowledge

Required skills

communication skills to identify lines of communication, to request advice, to effectively question, to follow instructions, to receive feedback, and to convey messages clearly and concisely

culturally appropriate communication skills to relate to people from diverse backgrounds and to people with diverse abilities

literacy skills to identify work requirements, to draft written information and to process basic, relevant workplace documentation

problem-solving skills to solve routine problems related to the workplace, under direct supervision.

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as privacy laws

organisational policies, plans and procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workplace procedures may include:

answering telephone calls

following instructions

informal discussions

requests from colleagues

using internet and email

using voice mail

workplace procedures related to specific tasks

Appropriate people may include:

colleagues

other staff members

supervisors, mentors, trainers or assessors

Lines of communication may include:

formal and informal means

verbal or written

Communication method/equipment may include:

computer network systems

facsimile machines

personal computer equipment including hardware, keyboards, software and communication packages

telephones

Written information may include:

electronic mail

facsimiles

general correspondence or standard/form letters and memos

handwritten and printed materials

telephone messages or general messages

Standards may include:

organisational policies

standards set by workgroup