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Evidence Guide: BSBCMM201 - Communicate in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCMM201 - Communicate in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Gather, convey and receive information and ideas

  1. Collect information to achieve work responsibilities from appropriate sources
  2. Use method/s and/orequipmentto communicate appropriate ideas and information to the audience
  3. Use effective listening and speaking skills inverbal communication
  4. Seek input from internal and external sources to develop and refine new ideas and approaches
  5. Respond to instructions or enquiries promptly and in accordance withorganisational requirements
Collect information to achieve work responsibilities from appropriate sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use method/s and/orequipmentto communicate appropriate ideas and information to the audience

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use effective listening and speaking skills inverbal communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek input from internal and external sources to develop and refine new ideas and approaches

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to instructions or enquiries promptly and in accordance withorganisational requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete workplace documentation and correspondence

  1. Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient
  2. Draft and present correspondence within designated time lines
  3. Ensure presentation of written information meets organisationalstandardsof style, format and accuracy
  4. Complete workplace forms and documentation in a clear, concise and easy to read format
Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Draft and present correspondence within designated time lines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure presentation of written information meets organisationalstandardsof style, format and accuracy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete workplace forms and documentation in a clear, concise and easy to read format

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate in a way that responds positively to individual differences

  1. Value all individuals and treat them with respect, courtesy and sensitivity
  2. Take into consideration cultural differences in all verbal and nonverbal communication
  3. Use communication to develop and maintain positive relationships, mutual trust and confidence
  4. Make efforts to use basic strategies to overcome language barriers
  5. Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
Value all individuals and treat them with respect, courtesy and sensitivity

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take into consideration cultural differences in all verbal and nonverbal communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use communication to develop and maintain positive relationships, mutual trust and confidence

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make efforts to use basic strategies to overcome language barriers

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/orequipmentto communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills inverbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance withorganisational requirements

2 Complete workplace documentation and correspondence

2.1 Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisationalstandardsof style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and nonverbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Gather, convey and receive information and ideas

1.1 Collect information to achieve work responsibilities from appropriate sources

1.2 Use method/s and/orequipmentto communicate appropriate ideas and information to the audience

1.3 Use effective listening and speaking skills inverbal communication

1.4 Seek input from internal and external sources to develop and refine new ideas and approaches

1.5 Respond to instructions or enquiries promptly and in accordance withorganisational requirements

2 Complete workplace documentation and correspondence

2.1 Presentwritten informationand ideas in clear and concise language to ensure the intended meaning ofcorrespondenceis understood by the recipient

2.2 Draft and present correspondence within designated time lines

2.3 Ensure presentation of written information meets organisationalstandardsof style, format and accuracy

2.4 Complete workplace forms and documentation in a clear, concise and easy to read format

3 Communicate in a way that responds positively to individual differences

3.1 Value all individuals and treat them with respect, courtesy and sensitivity

3.2 Take into consideration cultural differences in all verbal and nonverbal communication

3.3 Use communication to develop and maintain positive relationships, mutual trust and confidence

3.4 Make efforts to use basic strategies to overcome language barriers

3.5 Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols