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Evidence Guide: BSBCMN102A - Complete daily work activities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCMN102A - Complete daily work activities

What evidence can you provide to prove your understanding of each of the following citeria?

Seek assistance to plan work schedule

  1. Assistance is sought from appropriate persons to identify work goals and plans
  2. Assistance is sought to plan and prioritise own workload
  3. Instructions are acted upon within acceptable time frame
  4. Effective questioning is used as required to prevent misunderstandings
  5. Progress of task is communicated to supervisor or colleagues as required and feedback sought on work performance
  6. Tasks are completed within designated timelines, to the required standard
  7. Assistance is sought as required from supervisors and/or colleagues
  8. Business technology is used as required according to instructions given
  9. Personal presentation is appropriate to business context
Assistance is sought from appropriate persons to identify work goals and plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought to plan and prioritise own workload

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions are acted upon within acceptable time frame

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective questioning is used as required to prevent misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Progress of task is communicated to supervisor or colleagues as required and feedback sought on work performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks are completed within designated timelines, to the required standard

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought as required from supervisors and/or colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Business technology is used as required according to instructions given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal presentation is appropriate to business context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

Seeks advice and acts on feedback from supervisors and colleagues to plan, organise and complete own work activities,

Follows instructions given and

Uses available business technology appropriate to the task, under direct instruction

Underpinning Knowledge*

At this level the learner must demonstrate knowledge by recall in a narrow range of areas.

Relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

Knowledge of the purpose of work goals, plans and priorities

Relevant organisational policies, plans and procedures

Knowledge of how to seek, acknowledge and interpret feedback

Underpinning Skills

Literacy skills to identify work requirements and

process basic, relevant workplace documentation

Communication skills to request advice, effectively question, follow instructions, and receive feedback

Organising skills to arrange work priorities and arrangements with assistance and to complete a given task

Problem solving skills to solve routine problems related to the workplace under direct supervision

Technology skills to use business equipment under direction

Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit

Required Skills and Knowledge

Unit Descriptor

The unit covers the skills and knowledge required to complete own work activities under direct supervision, and request assistance and feedback on work performance.

This unit is related to BSBCMN202A Organise and complete daily work activities.

Common

Element

Performance Criteria

1. Seek assistance to plan work schedule

1.1 Assistance is sought from appropriate persons to identify work goals and plans

1.2 Assistance is sought to plan and prioritise own workload

2. Follow instructions

2.1 Instructions are acted upon within acceptable time frame

2.2 Effective questioning is used as required to prevent misunderstandings

2.3 Progress of task is communicated to supervisor or colleagues as required and feedback sought on work performance

3. Complete work tasks

3.1 Tasks are completed within designated timelines, to the required standard

3.2 Assistance is sought as required from supervisors and/or colleagues

3.3 Business technology is used as required according to instructions given

3.4 Personal presentation is appropriate to business context

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government which affect business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations, anti-discrimination and diversity

relevant industry codes of practice

Appropriate people may include:

supervisors, mentors or trainers

colleagues

other staff members

Organisation’s requirements may be included in:

goals, objectives, plans, systems and processes

legal and organisation policy/guidelines and requirements

business and performance plans

access and equity principles and practice

anti-discrimination and related policy

Occupational Health and Safety policies, procedures and programs

ethical standards

quality and continuous improvement processes and standards

Factors affecting work requirements may include:

competing work demands

technology/equipment breakdowns

environmental factors such as time, weather, etc

resource issues

changes to procedures

Feedback on performance may include:

formal/informal performance appraisals

feedback from supervisors and colleagues

personal reflection

Standards may include:

standards set by work group

specified work standards set by organisational policy or government legislation

Opportunities for improvement may include:

coaching, mentoring and/or supervision

internal/external training provision

personal study

workplace skills assessment

Recognition of Prior Learning/RCC/initial assessment

Business technology may include:

computers

computer applications

electronic diaries

scanners

email, internet, intranet

photocopiers

facsimile machines

printers