The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Preparing and communicating work plans
Scheduling work objectives and tasks to support the achievement of goals
Seeking and acting on feedback from clients and colleagues
Reviewing own work performance against achievements through self assessment
Accessing learning opportunities to extend own personal work competencies
Using business technology to monitor self development
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Understanding the organisation's policies, plans and procedures
Understanding of methods to elicit, analyse and interpret feedback
Knowledge of techniques to prepare personal plans and establish priorities
Knowledge of quality standards for products and services
Knowledge of relevant business technology applications
Understanding of methods to evaluate own performance
Processes to interpret competency standards and apply them to self
Methods to identify and prioritise personal learning needs
Understanding range of professional development activities and criteria to apply in choosing between them
Underpinning Skills
Literacy skills to understand the organisation's policies and procedures; interpret competency standards; use a variety of strategies for planning and reviewing own work
Problem solving skills to develop contingency plans
Evaluation skills for assessing outcomes
Communication skills including giving and receiving constructive feedback on development needs
Technology skills including the ability to select and use technology appropriate to a task
Time management skills to complete tasks within agreed timeframes
Observation skills for identifying opportunities for learning and development
Participation skills for integrating as a member of a work team
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information - (Level 2) to measure self-performance
Communicating ideas and information - (Level 2) with members of the work team
Planning and organising activities -(Level 2) for self
Working with teams and others -(Level 2) in completing scheduled tasks
Using mathematical ideas and techniques - (Level 1) as an aid to measure and schedule tasks
Solving problems - (Level 2) as an aid to self-development
Using technology - (Level 2) to manage scheduling and completion of tasks
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Preparing and communicating work plans
Scheduling work objectives and tasks to support the achievement of goals
Seeking and acting on feedback from clients and colleagues
Reviewing own work performance against achievements through self assessment
Accessing learning opportunities to extend own personal work competencies
Using business technology to monitor self development
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Understanding the organisation's policies, plans and procedures
Understanding of methods to elicit, analyse and interpret feedback
Knowledge of techniques to prepare personal plans and establish priorities
Knowledge of quality standards for products and services
Knowledge of relevant business technology applications
Understanding of methods to evaluate own performance
Processes to interpret competency standards and apply them to self
Methods to identify and prioritise personal learning needs
Understanding range of professional development activities and criteria to apply in choosing between them
Underpinning Skills
Literacy skills to understand the organisation's policies and procedures; interpret competency standards; use a variety of strategies for planning and reviewing own work
Problem solving skills to develop contingency plans
Evaluation skills for assessing outcomes
Communication skills including giving and receiving constructive feedback on development needs
Technology skills including the ability to select and use technology appropriate to a task
Time management skills to complete tasks within agreed timeframes
Observation skills for identifying opportunities for learning and development
Participation skills for integrating as a member of a work team
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information - (Level 2) to measure self-performance
Communicating ideas and information - (Level 2) with members of the work team
Planning and organising activities -(Level 2) for self
Working with teams and others -(Level 2) in completing scheduled tasks
Using mathematical ideas and techniques - (Level 1) as an aid to measure and schedule tasks
Solving problems - (Level 2) as an aid to self-development
Using technology - (Level 2) to manage scheduling and completion of tasks