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Evidence Guide: BSBCOM404 - Promote and liaise on compliance requirements, systems and related issues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBCOM404 - Promote and liaise on compliance requirements, systems and related issues

What evidence can you provide to prove your understanding of each of the following citeria?

Clarify compliance issues on which liaison is required

  1. Confirm and clarify with relevant internal and external personnel, compliance issues requiring communication
  2. Seek and/or obtain information during the liaison activity on applicable compliance requirements and related compliance program/management system and summarise in an appropriate format
  3. Identify, source and interpret sections of relevant Australian and international standards in terms of processes to be followed for promotional and liaison activities
Confirm and clarify with relevant internal and external personnel, compliance issues requiring communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek and/or obtain information during the liaison activity on applicable compliance requirements and related compliance program/management system and summarise in an appropriate format

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify, source and interpret sections of relevant Australian and international standards in terms of processes to be followed for promotional and liaison activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify the target groups for promotional or liaison activities

  1. Using appropriate means, identify groups that need to be aware of the organisation’s compliance program/management system or that may need to be contacted about compliance issues
  2. Record information on identified target groups and store in an appropriate format for use in activities to promote the compliance program/management system
Using appropriate means, identify groups that need to be aware of the organisation’s compliance program/management system or that may need to be contacted about compliance issues

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record information on identified target groups and store in an appropriate format for use in activities to promote the compliance program/management system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify contacts for liaison

  1. Identify suitable contacts from own network or with the assistance of relevant internal and external personnel
  2. Apply search techniques to establish the most suitable contacts for the liaison activities, where appropriate
Identify suitable contacts from own network or with the assistance of relevant internal and external personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply search techniques to establish the most suitable contacts for the liaison activities, where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop an action plan for the promotional and liaison activities

  1. Access and review details of the organisation’s compliance program/management system
  2. List internal and external persons and organisations that need to be aware of specific aspects of the compliance program/management system in compliance management promotional and liaison activities
  3. Prepare an action plan for the compliance management promotional and liaison activities in collaboration with relevant internal and external personnel
Access and review details of the organisation’s compliance program/management system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

List internal and external persons and organisations that need to be aware of specific aspects of the compliance program/management system in compliance management promotional and liaison activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare an action plan for the compliance management promotional and liaison activities in collaboration with relevant internal and external personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assign resources for promotional and liaison activities

  1. Prepare to implement the planned compliance management promotional and liaison activities and negotiate a suitable budget with authorised personnel for approval
  2. Assign or acquire physical and human resources for the execution of the planned promotional and liaison activities, in accordance with the approved action plan
Prepare to implement the planned compliance management promotional and liaison activities and negotiate a suitable budget with authorised personnel for approval

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assign or acquire physical and human resources for the execution of the planned promotional and liaison activities, in accordance with the approved action plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with identified contacts

  1. Make initial contact with identified internal and/or external contacts using appropriate communication techniques
  2. Ensure the requirements for seeking information are clearly explained and communicated
  3. Apply effective interpersonal skills during all communication activities
  4. Provide accurate and clear details in written, electronic or oral form using appropriate techniques in accordance with relevant internal and external requirements
  5. Record details of communications conducted as part of compliance related promotional and liaison activities in an appropriate format
Make initial contact with identified internal and/or external contacts using appropriate communication techniques

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure the requirements for seeking information are clearly explained and communicated

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply effective interpersonal skills during all communication activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide accurate and clear details in written, electronic or oral form using appropriate techniques in accordance with relevant internal and external requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record details of communications conducted as part of compliance related promotional and liaison activities in an appropriate format

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage promotional and liaison activities

  1. Brief managers and personnel on their roles and responsibilities in the compliance management promotional and liaison activities
  2. Monitor compliance management promotional and liaison activities against objectives, established performance criteria, milestones and budget targets
  3. Take appropriate action to ensure promotional activities achieve the planned outcomes within project limits
Brief managers and personnel on their roles and responsibilities in the compliance management promotional and liaison activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor compliance management promotional and liaison activities against objectives, established performance criteria, milestones and budget targets

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take appropriate action to ensure promotional activities achieve the planned outcomes within project limits

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate promotional and liaison activities

  1. Collect data and performance indicators from appropriate sources, on the outcomes of compliance management promotional and liaison activities
  2. Analyse collected evaluation data in terms of planned outcomes and performance criteria
  3. Summarise the results of the promotional and liaison activities and document identified issues and related recommendations
Collect data and performance indicators from appropriate sources, on the outcomes of compliance management promotional and liaison activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse collected evaluation data in terms of planned outcomes and performance criteria

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Summarise the results of the promotional and liaison activities and document identified issues and related recommendations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document promotional activities

  1. Record, store and disseminate details of the execution of planned compliance management promotional and liaison activities in accordance with the organisation’s policies and procedures
  2. Prepare and submit reports on the compliance management promotional and liaison activities and ensure the outcomes are relevant to internal and external personnel
  3. Refer recommendations on improvements to compliance management promotional and liaison activities to relevant managers for appropriate action
  4. Organise and incorporate information on contacts established during compliance management liaison activities in an appropriate listing of contacts for future liaison activities
Record, store and disseminate details of the execution of planned compliance management promotional and liaison activities in accordance with the organisation’s policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare and submit reports on the compliance management promotional and liaison activities and ensure the outcomes are relevant to internal and external personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Refer recommendations on improvements to compliance management promotional and liaison activities to relevant managers for appropriate action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise and incorporate information on contacts established during compliance management liaison activities in an appropriate listing of contacts for future liaison activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Clarify compliance issues on which liaison is required

1.1 Confirm and clarify with relevant internal and external personnel, compliance issues requiring communication

1.2 Seek and/or obtain information during the liaison activity on applicable compliance requirements and related compliance program/management system and summarise in an appropriate format

1.3 Identify, source and interpret sections of relevant Australian and international standards in terms of processes to be followed for promotional and liaison activities

2 Identify the target groups for promotional or liaison activities

2.1 Using appropriate means, identify groups that need to be aware of the organisation’s compliance program/management system or that may need to be contacted about compliance issues

2.2 Record information on identified target groups and store in an appropriate format for use in activities to promote the compliance program/management system

3 Identify contacts for liaison

3.1 Identify suitable contacts from own network or with the assistance of relevant internal and external personnel

3.2 Apply search techniques to establish the most suitable contacts for the liaison activities, where appropriate

4 Develop an action plan for the promotional and liaison activities

4.1 Access and review details of the organisation’s compliance program/management system

4.2 List internal and external persons and organisations that need to be aware of specific aspects of the compliance program/management system in compliance management promotional and liaison activities

4.3 Prepare an action plan for the compliance management promotional and liaison activities in collaboration with relevant internal and external personnel

5 Assign resources for promotional and liaison activities

5.1 Prepare to implement the planned compliance management promotional and liaison activities and negotiate a suitable budget with authorised personnel for approval

5.2 Assign or acquire physical and human resources for the execution of the planned promotional and liaison activities, in accordance with the approved action plan

6 Communicate with identified contacts

6.1 Make initial contact with identified internal and/or external contacts using appropriate communication techniques

6.2 Ensure the requirements for seeking information are clearly explained and communicated

6.3 Apply effective interpersonal skills during all communication activities

6.4 Provide accurate and clear details in written, electronic or oral form using appropriate techniques in accordance with relevant internal and external requirements

6.5 Record details of communications conducted as part of compliance related promotional and liaison activities in an appropriate format

7 Manage promotional and liaison activities

7.1 Brief managers and personnel on their roles and responsibilities in the compliance management promotional and liaison activities

7.2 Monitor compliance management promotional and liaison activities against objectives, established performance criteria, milestones and budget targets

7.3 Take appropriate action to ensure promotional activities achieve the planned outcomes within project limits

8 Evaluate promotional and liaison activities

8.1 Collect data and performance indicators from appropriate sources, on the outcomes of compliance management promotional and liaison activities

8.2 Analyse collected evaluation data in terms of planned outcomes and performance criteria

8.3 Summarise the results of the promotional and liaison activities and document identified issues and related recommendations

9 Document promotional activities

9.1 Record, store and disseminate details of the execution of planned compliance management promotional and liaison activities in accordance with the organisation’s policies and procedures

9.2 Prepare and submit reports on the compliance management promotional and liaison activities and ensure the outcomes are relevant to internal and external personnel

9.3 Refer recommendations on improvements to compliance management promotional and liaison activities to relevant managers for appropriate action

9.4 Organise and incorporate information on contacts established during compliance management liaison activities in an appropriate listing of contacts for future liaison activities

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Clarify compliance issues on which liaison is required

1.1 Confirm and clarify with relevant internal and external personnel, compliance issues requiring communication

1.2 Seek and/or obtain information during the liaison activity on applicable compliance requirements and related compliance program/management system and summarise in an appropriate format

1.3 Identify, source and interpret sections of relevant Australian and international standards in terms of processes to be followed for promotional and liaison activities

2 Identify the target groups for promotional or liaison activities

2.1 Using appropriate means, identify groups that need to be aware of the organisation’s compliance program/management system or that may need to be contacted about compliance issues

2.2 Record information on identified target groups and store in an appropriate format for use in activities to promote the compliance program/management system

3 Identify contacts for liaison

3.1 Identify suitable contacts from own network or with the assistance of relevant internal and external personnel

3.2 Apply search techniques to establish the most suitable contacts for the liaison activities, where appropriate

4 Develop an action plan for the promotional and liaison activities

4.1 Access and review details of the organisation’s compliance program/management system

4.2 List internal and external persons and organisations that need to be aware of specific aspects of the compliance program/management system in compliance management promotional and liaison activities

4.3 Prepare an action plan for the compliance management promotional and liaison activities in collaboration with relevant internal and external personnel

5 Assign resources for promotional and liaison activities

5.1 Prepare to implement the planned compliance management promotional and liaison activities and negotiate a suitable budget with authorised personnel for approval

5.2 Assign or acquire physical and human resources for the execution of the planned promotional and liaison activities, in accordance with the approved action plan

6 Communicate with identified contacts

6.1 Make initial contact with identified internal and/or external contacts using appropriate communication techniques

6.2 Ensure the requirements for seeking information are clearly explained and communicated

6.3 Apply effective interpersonal skills during all communication activities

6.4 Provide accurate and clear details in written, electronic or oral form using appropriate techniques in accordance with relevant internal and external requirements

6.5 Record details of communications conducted as part of compliance related promotional and liaison activities in an appropriate format

7 Manage promotional and liaison activities

7.1 Brief managers and personnel on their roles and responsibilities in the compliance management promotional and liaison activities

7.2 Monitor compliance management promotional and liaison activities against objectives, established performance criteria, milestones and budget targets

7.3 Take appropriate action to ensure promotional activities achieve the planned outcomes within project limits

8 Evaluate promotional and liaison activities

8.1 Collect data and performance indicators from appropriate sources, on the outcomes of compliance management promotional and liaison activities

8.2 Analyse collected evaluation data in terms of planned outcomes and performance criteria

8.3 Summarise the results of the promotional and liaison activities and document identified issues and related recommendations

9 Document promotional activities

9.1 Record, store and disseminate details of the execution of planned compliance management promotional and liaison activities in accordance with the organisation’s policies and procedures

9.2 Prepare and submit reports on the compliance management promotional and liaison activities and ensure the outcomes are relevant to internal and external personnel

9.3 Refer recommendations on improvements to compliance management promotional and liaison activities to relevant managers for appropriate action

9.4 Organise and incorporate information on contacts established during compliance management liaison activities in an appropriate listing of contacts for future liaison activities