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Evidence Guide: BSBCON701A - Establish and review the business continuity management framework and strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBCON701A - Establish and review the business continuity management framework and strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Establish business continuity management framework

  1. Gain support for the business continuity management framework from relevant personnel
  2. Demonstrate clear sponsorship, responsibility and accountability for the business continuity management framework
  3. In consultation with others, establish governance structures for the business continuity management framework, in line with the size of the organisation
  4. Determine and seek approval for resources required to implement the business continuity management framework
  5. Support relevant personnel to implement the business continuity management framework
  6. Establish a management system for the organisation's business continuity management program
  7. Seek management approval of the organisation's business continuity management framework
Gain support for the business continuity management framework from relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate clear sponsorship, responsibility and accountability for the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In consultation with others, establish governance structures for the business continuity management framework, in line with the size of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and seek approval for resources required to implement the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support relevant personnel to implement the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a management system for the organisation's business continuity management program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek management approval of the organisation's business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the business continuity management framework and strategies

  1. Develop an appropriate cyclical review process for monitoring the business continuity management framework
  2. Provide relevant personnel with information relating to the cyclical review process for the business continuity management framework
  3. Develop and seek approval of tools to verify and validate the business continuity management framework activities, processes and plans, appropriate to the organisation
  4. Consult with relevant personnel about the implementation of the business continuity management framework
  5. Monitor business continuity management framework learning, development and exercises across organisation
Develop an appropriate cyclical review process for monitoring the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant personnel with information relating to the cyclical review process for the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and seek approval of tools to verify and validate the business continuity management framework activities, processes and plans, appropriate to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with relevant personnel about the implementation of the business continuity management framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor business continuity management framework learning, development and exercises across organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and evaluate the business continuity management framework and strategies

  1. Review and analyse reports on business continuity management framework learning and development exercises
  2. Review and analyse the organisation's communication strategy and implement changes
  3. Review and update the overall business continuity management framework activities, processes, plans and resources according to results pre and post activation
  4. Analyse and integrate the organisation's business impact assessment/s and identify dependencies and interdependencies if applicable
  5. Implement and conduct business continuity management program audits
Review and analyse reports on business continuity management framework learning and development exercises

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and analyse the organisation's communication strategy and implement changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update the overall business continuity management framework activities, processes, plans and resources according to results pre and post activation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and integrate the organisation's business impact assessment/s and identify dependencies and interdependencies if applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and conduct business continuity management program audits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge and understanding of an organisation's culture and capabilities, and the need for sustainable business continuity management planning

demonstrated ability to think strategically and to work effectively with others to establish a business continuity management framework for an organisation.

Context of and specific resources for assessment

Assessment must ensure:

access to workplace business continuity documentation

access to feedback from teams and all levels of management.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence

third party workplace reports of on-the-job performance by the participant

observation of presentations

work based projects or case studies

oral or written questioning to assess knowledge of business continuity management framework.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

analytical skills to:

assess relevant workplace information and data to determine and utilise resources, activities, equipment, environment and systems

investigate a critical incident and provide recommendations and remedies

communication, teamwork and leadership skills to:

read and interpret an organisation's reports, policies and procedures in order to establish and review business continuity management framework

effectively and calmly communicate and work with a diverse range of individuals at all levels during and after a disruptive event

review and report on a critical incident to all relevant parties including being able to provide submissions to the chief executive officer (CEO), Board and Directors

effectively negotiate the trust and confidence of an organisation's personnel

demonstrate leadership across the organisation by acting as a positive role model

information technology skills to understand complex information technology issues within the organisation's environment

initiative, enterprise and problem solving skills to:

translate a range of ideas into appropriate action when a disruptive event occurs

solve problems individually and in teams in response to changing environments

planning and organisational skills to establish and monitor the organisation's improvement and planning processes

presentation skills to develop and present reports or presentations that deal with complex ideas and concepts, and to articulate information and ideas clearly to an appropriate audience

project planning skills to effectively develop and execute potentially complex business continuity management frameworks, and to analyse and provide advice on business continuity management plans

research skills to undertake the necessary background research for the development and monitoring of the business continuity management framework

stress management skills to work effectively and positively under the pressure of a major incident or situation within the workplace

Required knowledge

Australian/New Zealand Standard AS/NZS 4360:2004Risk Management

Australian/New Zealand Standard HandbookAS/NZS HB221:2004 Business Continuity Management

circumstances, barriers and/or interruptions that will disrupt, damage or inhibit the continuation of critical business functions

organisation's current functionality,including existing data and information systems

organisation's internal and external dependencies and interdependencies

organisation's policies and procedures, including risk management strategy

past and current internal, external and industry disruptions

relationship of the business continuity management framework to other business processes

relevant legislation and regulations that impact on business continuity, such as OHS, environment, duty of care, contract, company, freedom of information, industrial relations, privacy and confidentiality, due diligence, records management

types of available insurance, what is required and insurance providers in relation to business continuity planning

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the participant, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant personnel may include:

chief executive officer

company board

delegated business continuity management officer

directors

department managers

supervisors

chief financial officer (CFO)

chief operating officer (COO)

workplace health and safety officers (WHSO)

Governance structures may include:

authorisation processes

development and coordination of business continuity management framework

monitoring the business continuity management framework

organisational chart showing management functions and reporting responsibilities

tracking and measurement of performance and outcome of the business continuity management framework

Management may include:

chief executive officer

company board

delegated business continuity management director/officer

department managers

directors

supervisors

Resources may include:

critical written and/or electronic records

emergency services

facilities and/or accommodation

finances

information technology infrastructure and applications management

insurance

media relations/communications officer

outsourced services

personnel/human resources

plant and equipment

premises

telecommunications

salvage crew

training personnel

Tools may include:

component testing (simple checks)

desktop scenario tests

financial audit

hazard and risk identification documentation

information systems

live simulation tests

performance audits

plant and equipment maintenance schedules

technical testing (detailed checks)

workplace health and safety audit

Exercises may include:

drills

discussion exercises

modelling

planned walkthroughs

scenario planning and exercising

simulated exercises

testing

Pre and post activation may include:

aims and objectives for business continuity management exercise plan

amendment of business continuity management plan following exercise

assessment of current business continuity management plan

feedback documentation from exercises

identification of emerging threats and risks

Dependencies may include:

office furniture

office supplies

personnel

systems and applications

vital records

Interdependencies may include:

communications

outsourcer and third party suppliers

power

sanitation

security

transport

water