NTISthis.com

Evidence Guide: BSBCUE204 - Collect data

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE204 - Collect data

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for data collection

  1. Study and clarify survey questions and engagement guide
  2. Discuss operational boundaries and fulfilment processes with relevant personnel
  3. Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement
  4. Develop proficiency using the technology in place
  5. Identify source of engagement targets
  6. Review and develop a clear understanding of the engagement strategy
Study and clarify survey questions and engagement guide

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss operational boundaries and fulfilment processes with relevant personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop proficiency using the technology in place

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify source of engagement targets

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review and develop a clear understanding of the engagement strategy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct data collection

  1. Make engagements in most efficient manner possible, following engagement guide within operational boundaries
  2. Establish customer availability and willingness to participate in research
  3. Inform customer of survey details, purpose and approximate time survey will take
  4. Record customer responses
  5. Answer customer queries or refer or escalate appropriately
  6. Observe relevant codes and regulations throughout engagement
Make engagements in most efficient manner possible, following engagement guide within operational boundaries

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish customer availability and willingness to participate in research

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Inform customer of survey details, purpose and approximate time survey will take

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record customer responses

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Answer customer queries or refer or escalate appropriately

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Observe relevant codes and regulations throughout engagement

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record results

  1. Record outcomes and present results according to policy
  2. Record, report and action difficulties encountered according to policy
  3. Assess and analyse performance against agreed targets
  4. Amend database where applicable
Record outcomes and present results according to policy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record, report and action difficulties encountered according to policy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess and analyse performance against agreed targets

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Amend database where applicable

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Prepare for data collection

1.1 Study and clarify survey questions and engagement guide

1.2 Discuss operational boundaries and fulfilment processes with relevant personnel

1.3 Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement

1.4 Develop proficiency using the technology in place

1.5 Identify source of engagement targets

1.6 Review and develop a clear understanding of the engagement strategy

2 Conduct data collection

2.1 Make engagements in most efficient manner possible, following engagement guide within operational boundaries

2.2 Establish customer availability and willingness to participate in research

2.3 Inform customer of survey details, purpose and approximate time survey will take

2.4 Record customer responses

2.5 Answer customer queries or refer or escalate appropriately

2.6 Observe relevant codes and regulations throughout engagement

3 Record results

3.1 Record outcomes and present results according to policy

3.2 Record, report and action difficulties encountered according to policy

3.3 Assess and analyse performance against agreed targets

3.4 Amend database where applicable

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Prepare for data collection

1.1 Study and clarify survey questions and engagement guide

1.2 Discuss operational boundaries and fulfilment processes with relevant personnel

1.3 Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement

1.4 Develop proficiency using the technology in place

1.5 Identify source of engagement targets

1.6 Review and develop a clear understanding of the engagement strategy

2 Conduct data collection

2.1 Make engagements in most efficient manner possible, following engagement guide within operational boundaries

2.2 Establish customer availability and willingness to participate in research

2.3 Inform customer of survey details, purpose and approximate time survey will take

2.4 Record customer responses

2.5 Answer customer queries or refer or escalate appropriately

2.6 Observe relevant codes and regulations throughout engagement

3 Record results

3.1 Record outcomes and present results according to policy

3.2 Record, report and action difficulties encountered according to policy

3.3 Assess and analyse performance against agreed targets

3.4 Amend database where applicable