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Evidence Guide: BSBCUE301 - Use multiple information systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE301 - Use multiple information systems

What evidence can you provide to prove your understanding of each of the following citeria?

Access a range of information systems

  1. Efficiently logon to information systems
  2. Navigate screens efficiently to locate displays and information relevant to role
  3. Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information
  4. Manage use of information systems efficiently according to organisational requirements
Efficiently logon to information systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Navigate screens efficiently to locate displays and information relevant to role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage use of information systems efficiently according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process customer information using multiple information systems

  1. Analyse customer enquiry to identify information needs
  2. Identify information systems required to satisfy information needs
  3. Use information systems according to organisational processes to complete customer enquiry or transaction
  4. Record customer information in information systems to complete customer enquiry or transaction
  5. Use the shortest reasonable pathways to navigate between and within information systems
  6. Maintain contact and communication with customer while operating information systems
  7. Verify information with customer to complete transaction
Analyse customer enquiry to identify information needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information systems required to satisfy information needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information systems according to organisational processes to complete customer enquiry or transaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record customer information in information systems to complete customer enquiry or transaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use the shortest reasonable pathways to navigate between and within information systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain contact and communication with customer while operating information systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify information with customer to complete transaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and rectify information system and processing errors

  1. Identify errors in information system, relevant to role
  2. Analyse errors for impact on information system and customers
  3. Identify source of errors, where possible
  4. Consult with stakeholders to identify actions to rectify errors
  5. Arrange rectification and confirm amendments are accurate
  6. Inform customers of errors and take necessary action
  7. Identify information system faults and notify relevant personnel according to policy
  8. Recommend procedural change according to policy
Identify errors in information system, relevant to role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse errors for impact on information system and customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify source of errors, where possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to identify actions to rectify errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange rectification and confirm amendments are accurate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform customers of errors and take necessary action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information system faults and notify relevant personnel according to policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend procedural change according to policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access a range of information systems

1.1 Efficiently logon to information systems

1.2 Navigate screens efficiently to locate displays and information relevant to role

1.3 Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information

1.4 Manage use of information systems efficiently according to organisational requirements

2 Process customer information using multiple information systems

2.1 Analyse customer enquiry to identify information needs

2.2 Identify information systems required to satisfy information needs

2.3 Use information systems according to organisational processes to complete customer enquiry or transaction

2.4 Record customer information in information systems to complete customer enquiry or transaction

2.5 Use the shortest reasonable pathways to navigate between and within information systems

2.6 Maintain contact and communication with customer while operating information systems

2.7 Verify information with customer to complete transaction

3 Identify and rectify information system and processing errors

3.1 Identify errors in information system, relevant to role

3.2 Analyse errors for impact on information system and customers

3.3 Identify source of errors, where possible

3.4 Consult with stakeholders to identify actions to rectify errors

3.5 Arrange rectification and confirm amendments are accurate

3.6 Inform customers of errors and take necessary action

3.7 Identify information system faults and notify relevant personnel according to policy

3.8 Recommend procedural change according to policy

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Access a range of information systems

1.1 Efficiently logon to information systems

1.2 Navigate screens efficiently to locate displays and information relevant to role

1.3 Use a database management system (DBMS) to control data access, enforce data integrity, manage concurrency, and access information

1.4 Manage use of information systems efficiently according to organisational requirements

2 Process customer information using multiple information systems

2.1 Analyse customer enquiry to identify information needs

2.2 Identify information systems required to satisfy information needs

2.3 Use information systems according to organisational processes to complete customer enquiry or transaction

2.4 Record customer information in information systems to complete customer enquiry or transaction

2.5 Use the shortest reasonable pathways to navigate between and within information systems

2.6 Maintain contact and communication with customer while operating information systems

2.7 Verify information with customer to complete transaction

3 Identify and rectify information system and processing errors

3.1 Identify errors in information system, relevant to role

3.2 Analyse errors for impact on information system and customers

3.3 Identify source of errors, where possible

3.4 Consult with stakeholders to identify actions to rectify errors

3.5 Arrange rectification and confirm amendments are accurate

3.6 Inform customers of errors and take necessary action

3.7 Identify information system faults and notify relevant personnel according to policy

3.8 Recommend procedural change according to policy