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Evidence Guide: BSBCUE305 - Process credit applications

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE305 - Process credit applications

What evidence can you provide to prove your understanding of each of the following citeria?

Review and evaluate credit application

  1. Review application to determine customer details and amount of credit required
  2. Check existing customer records for payment history and credit standing
  3. Obtain customer credit rating according to credit management procedures
  4. Establish customer’s credit rating and ability to repay credit advances
Review application to determine customer details and amount of credit required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check existing customer records for payment history and credit standing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain customer credit rating according to credit management procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish customer’s credit rating and ability to repay credit advances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process credit application

  1. Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards
  2. If declining, explain decision to the customer and discuss alternative arrangements as necessary
  3. Advise customer of appeal rights where appeal provisions exist and apply
Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

If declining, explain decision to the customer and discuss alternative arrangements as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customer of appeal rights where appeal provisions exist and apply

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate credit application details

  1. Negotiate and agree payment arrangements with customer where credit approval is granted
  2. Escalate difficulties experienced in customer negotiations according to organisational policy
Negotiate and agree payment arrangements with customer where credit approval is granted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate difficulties experienced in customer negotiations according to organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete administrative arrangements

  1. Complete and forward appropriate documentation to customer
  2. Organise credit arrangements and record details according to organisational policy and legislative requirements
  3. Notify customer of payment arrangements according to organisational procedures
  4. Regularly monitor and follow up customer commitments
  5. Resolve outstanding issues relating to credit application in an efficient and timely manner
Complete and forward appropriate documentation to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise credit arrangements and record details according to organisational policy and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of payment arrangements according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly monitor and follow up customer commitments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve outstanding issues relating to credit application in an efficient and timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review and evaluate credit application

1.1 Review application to determine customer details and amount of credit required

1.2 Check existing customer records for payment history and credit standing

1.3 Obtain customer credit rating according to credit management procedures

1.4 Establish customer’s credit rating and ability to repay credit advances

2 Process credit application

2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary

2.3 Advise customer of appeal rights where appeal provisions exist and apply

3 Negotiate credit application details

3.1 Negotiate and agree payment arrangements with customer where credit approval is granted

3.2 Escalate difficulties experienced in customer negotiations according to organisational policy

4 Complete administrative arrangements

4.1 Complete and forward appropriate documentation to customer

4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements

4.3 Notify customer of payment arrangements according to organisational procedures

4.4 Regularly monitor and follow up customer commitments

4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Review and evaluate credit application

1.1 Review application to determine customer details and amount of credit required

1.2 Check existing customer records for payment history and credit standing

1.3 Obtain customer credit rating according to credit management procedures

1.4 Establish customer’s credit rating and ability to repay credit advances

2 Process credit application

2.1 Approve or decline application according to organisational policy and relevant legislation, codes, regulations and standards

2.2 If declining, explain decision to the customer and discuss alternative arrangements as necessary

2.3 Advise customer of appeal rights where appeal provisions exist and apply

3 Negotiate credit application details

3.1 Negotiate and agree payment arrangements with customer where credit approval is granted

3.2 Escalate difficulties experienced in customer negotiations according to organisational policy

4 Complete administrative arrangements

4.1 Complete and forward appropriate documentation to customer

4.2 Organise credit arrangements and record details according to organisational policy and legislative requirements

4.3 Notify customer of payment arrangements according to organisational procedures

4.4 Regularly monitor and follow up customer commitments

4.5 Resolve outstanding issues relating to credit application in an efficient and timely manner