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Evidence Guide: BSBCUE309 - Develop product and service knowledge for customer engagement operation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE309 - Develop product and service knowledge for customer engagement operation

What evidence can you provide to prove your understanding of each of the following citeria?

Acquire knowledge of products and services in a specified area

  1. Identify information sources on products and services in a specified area and evaluate them for reliability and validity
  2. Identify purpose and use of products and services
  3. Identify and evaluate key features of products and services
  4. Identify and evaluate strengths and weaknesses of products and services
  5. List relevant product and service support details
Identify information sources on products and services in a specified area and evaluate them for reliability and validity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify purpose and use of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and evaluate key features of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and evaluate strengths and weaknesses of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

List relevant product and service support details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate full range of products and services in a designated area of business

  1. Use a range of information sources to identify range of products and services in a designated area of business
  2. Compare features, benefits, strengths and weaknesses of range of products and services available
  3. Establish relative standing of organisation’s products and services with alternatives, to communicate differences to buyer or user
Use a range of information sources to identify range of products and services in a designated area of business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare features, benefits, strengths and weaknesses of range of products and services available

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish relative standing of organisation’s products and services with alternatives, to communicate differences to buyer or user

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convert product and service knowledge into benefits

  1. Identify features of products and services with potential buyer or user appeal
  2. Present relevant features of products and services as benefits to stakeholder
  3. Present benefits of products and services within context of organisational requirements and legislation
Identify features of products and services with potential buyer or user appeal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present relevant features of products and services as benefits to stakeholder

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present benefits of products and services within context of organisational requirements and legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Acquire knowledge of products and services in a specified area

1.1 Identify information sources on products and services in a specified area and evaluate them for reliability and validity

1.2 Identify purpose and use of products and services

1.3 Identify and evaluate key features of products and services

1.4 Identify and evaluate strengths and weaknesses of products and services

1.5 List relevant product and service support details

2 Evaluate full range of products and services in a designated area of business

2.1 Use a range of information sources to identify range of products and services in a designated area of business

2.2 Compare features, benefits, strengths and weaknesses of range of products and services available

2.3 Establish relative standing of organisation’s products and services with alternatives, to communicate differences to buyer or user

3 Convert product and service knowledge into benefits

3.1 Identify features of products and services with potential buyer or user appeal

3.2 Present relevant features of products and services as benefits to stakeholder

3.3 Present benefits of products and services within context of organisational requirements and legislation

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Acquire knowledge of products and services in a specified area

1.1 Identify information sources on products and services in a specified area and evaluate them for reliability and validity

1.2 Identify purpose and use of products and services

1.3 Identify and evaluate key features of products and services

1.4 Identify and evaluate strengths and weaknesses of products and services

1.5 List relevant product and service support details

2 Evaluate full range of products and services in a designated area of business

2.1 Use a range of information sources to identify range of products and services in a designated area of business

2.2 Compare features, benefits, strengths and weaknesses of range of products and services available

2.3 Establish relative standing of organisation’s products and services with alternatives, to communicate differences to buyer or user

3 Convert product and service knowledge into benefits

3.1 Identify features of products and services with potential buyer or user appeal

3.2 Present relevant features of products and services as benefits to stakeholder

3.3 Present benefits of products and services within context of organisational requirements and legislation