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Evidence Guide: BSBCUE406 - Run a multicentre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE406 - Run a multicentre

What evidence can you provide to prove your understanding of each of the following citeria?

Plan oversight of a multicentre

  1. Assess nature of multicentre
  2. Incorporate needs of customers in planning processes
  3. Ensure plans achieve quality, time and cost specifications agreed with customers
Assess nature of multicentre

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate needs of customers in planning processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure plans achieve quality, time and cost specifications agreed with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor, adjust and review multicentre service

  1. Use appropriate strategies to monitor progress in achieving product and service targets and standards
  2. Use appropriate strategies to obtain customer feedback to improve provision of products and services
  3. Develop, procure and use resources to provide quality products and services to customers
Use appropriate strategies to monitor progress in achieving product and service targets and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate strategies to obtain customer feedback to improve provision of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, procure and use resources to provide quality products and services to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review service

  1. Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups
  2. Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately
  3. Manage records, reports and recommendations within organisation’s systems and processes
Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage records, reports and recommendations within organisation’s systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of a multicentre

1.1 Assess nature of multicentre

1.2 Incorporate needs of customers in planning processes

1.3 Ensure plans achieve quality, time and cost specifications agreed with customers

2 Monitor, adjust and review multicentre service

2.1 Use appropriate strategies to monitor progress in achieving product and service targets and standards

2.2 Use appropriate strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide quality products and services to customers

3 Review service

3.1 Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups

3.2 Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately

3.3 Manage records, reports and recommendations within organisation’s systems and processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of a multicentre

1.1 Assess nature of multicentre

1.2 Incorporate needs of customers in planning processes

1.3 Ensure plans achieve quality, time and cost specifications agreed with customers

2 Monitor, adjust and review multicentre service

2.1 Use appropriate strategies to monitor progress in achieving product and service targets and standards

2.2 Use appropriate strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide quality products and services to customers

3 Review service

3.1 Make decisions to overcome problems and to adapt customer service and product delivery, in consultation with appropriate individuals and groups

3.2 Assist colleagues to overcome difficulty in meeting customer service standards and escalate enquiries appropriately

3.3 Manage records, reports and recommendations within organisation’s systems and processes