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Evidence Guide: BSBCUE407 - Administer customer engagement technology

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE407 - Administer customer engagement technology

What evidence can you provide to prove your understanding of each of the following citeria?

Reprogram multichannel system software

  1. Confirm details of request for system changes with relevant stakeholders
  2. Select appropriate reprogramming methods
  3. Implement procedures for reprogramming multichannel systems
  4. Check and confirm outcome of reprogramming against initial request
  5. Initiate action to address reprogramming requirements
Confirm details of request for system changes with relevant stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select appropriate reprogramming methods

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement procedures for reprogramming multichannel systems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check and confirm outcome of reprogramming against initial request

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Initiate action to address reprogramming requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Produce system reports

  1. Confirm purpose and details of report type
  2. Generate system reports effectively and efficiently
  3. Modify system reports, where necessary, to meet stakeholder requirements
  4. Distribute reports to target audience in a timely manner
  5. Clarify and explain report details to target audience as required
Confirm purpose and details of report type

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Generate system reports effectively and efficiently

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modify system reports, where necessary, to meet stakeholder requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Distribute reports to target audience in a timely manner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify and explain report details to target audience as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage multichannel system faults

  1. Identify system faults and select best repair options
  2. Escalate faults if necessary and in a timely manner
  3. Implement fault repair and monitor repair progress closely
  4. Select and implement contingency plans according to procedures
Identify system faults and select best repair options

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Escalate faults if necessary and in a timely manner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement fault repair and monitor repair progress closely

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and implement contingency plans according to procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Reprogram multichannel system software

1.1 Confirm details of request for system changes with relevant stakeholders

1.2 Select appropriate reprogramming methods

1.3 Implement procedures for reprogramming multichannel systems

1.4 Check and confirm outcome of reprogramming against initial request

1.5 Initiate action to address reprogramming requirements

2 Produce system reports

2.1 Confirm purpose and details of report type

2.2 Generate system reports effectively and efficiently

2.3 Modify system reports, where necessary, to meet stakeholder requirements

2.4 Distribute reports to target audience in a timely manner

2.5 Clarify and explain report details to target audience as required

3 Manage multichannel system faults

3.1 Identify system faults and select best repair options

3.2 Escalate faults if necessary and in a timely manner

3.3 Implement fault repair and monitor repair progress closely

3.4 Select and implement contingency plans according to procedures

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Reprogram multichannel system software

1.1 Confirm details of request for system changes with relevant stakeholders

1.2 Select appropriate reprogramming methods

1.3 Implement procedures for reprogramming multichannel systems

1.4 Check and confirm outcome of reprogramming against initial request

1.5 Initiate action to address reprogramming requirements

2 Produce system reports

2.1 Confirm purpose and details of report type

2.2 Generate system reports effectively and efficiently

2.3 Modify system reports, where necessary, to meet stakeholder requirements

2.4 Distribute reports to target audience in a timely manner

2.5 Clarify and explain report details to target audience as required

3 Manage multichannel system faults

3.1 Identify system faults and select best repair options

3.2 Escalate faults if necessary and in a timely manner

3.3 Implement fault repair and monitor repair progress closely

3.4 Select and implement contingency plans according to procedures