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Evidence Guide: BSBCUE502 - Establish a multicentre

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE502 - Establish a multicentre

What evidence can you provide to prove your understanding of each of the following citeria?

Plan oversight of multicentre

  1. Assess nature of multicentre
  2. Develop multicentre plan incorporating needs of customers in planning processes
  3. Ensure plans support quality, time and cost specifications agreed with customers
Assess nature of multicentre

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop multicentre plan incorporating needs of customers in planning processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure plans support quality, time and cost specifications agreed with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design multicentre service

  1. Develop and use strategies to monitor progress in achieving product and service targets and standards
  2. Develop and use strategies to obtain customer feedback to improve provision of products and services
  3. Develop, procure and use resources to provide high-quality products and services to customers
  4. Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups
  5. Record plans according to organisation’s systems and processes
Develop and use strategies to monitor progress in achieving product and service targets and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and use strategies to obtain customer feedback to improve provision of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, procure and use resources to provide high-quality products and services to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record plans according to organisation’s systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement plans to establish multicentre

  1. Make provision for staffing or staff training requirements to facilitate achievement of targets and standards
  2. Implement work processes and strategies
  3. Implement monitoring processes to make provision for future evaluation of targets and standards
Make provision for staffing or staff training requirements to facilitate achievement of targets and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement work processes and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement monitoring processes to make provision for future evaluation of targets and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of multicentre

1.1 Assess nature of multicentre

1.2 Develop multicentre plan incorporating needs of customers in planning processes

1.3 Ensure plans support quality, time and cost specifications agreed with customers

2 Design multicentre service

2.1 Develop and use strategies to monitor progress in achieving product and service targets and standards

2.2 Develop and use strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide high-quality products and services to customers

2.4 Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups

2.5 Record plans according to organisation’s systems and processes

3 Implement plans to establish multicentre

3.1 Make provision for staffing or staff training requirements to facilitate achievement of targets and standards

3.2 Implement work processes and strategies

3.3 Implement monitoring processes to make provision for future evaluation of targets and standards

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan oversight of multicentre

1.1 Assess nature of multicentre

1.2 Develop multicentre plan incorporating needs of customers in planning processes

1.3 Ensure plans support quality, time and cost specifications agreed with customers

2 Design multicentre service

2.1 Develop and use strategies to monitor progress in achieving product and service targets and standards

2.2 Develop and use strategies to obtain customer feedback to improve provision of products and services

2.3 Develop, procure and use resources to provide high-quality products and services to customers

2.4 Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups

2.5 Record plans according to organisation’s systems and processes

3 Implement plans to establish multicentre

3.1 Make provision for staffing or staff training requirements to facilitate achievement of targets and standards

3.2 Implement work processes and strategies

3.3 Implement monitoring processes to make provision for future evaluation of targets and standards