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Evidence Guide: BSBCUE603 - Design and launch new customer engagement facilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBCUE603 - Design and launch new customer engagement facilities

What evidence can you provide to prove your understanding of each of the following citeria?

Identify design elements

  1. Analyse role and business needs of proposed customer contact facility
  2. Define general characteristics of customer contact facility
  3. Identify design elements to meet business needs
  4. Confirm analysis with stakeholders
Analyse role and business needs of proposed customer contact facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define general characteristics of customer contact facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify design elements to meet business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm analysis with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop detailed specifications

  1. Review facility design principles to confirm appropriateness of design
  2. Delegate facility design elements to appropriately experienced specialist/s for detailed specification
  3. Benchmark facility design against world-class standards to demonstrate appropriateness of specifications
  4. Confirm design specifications with stakeholders
Review facility design principles to confirm appropriateness of design

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate facility design elements to appropriately experienced specialist/s for detailed specification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Benchmark facility design against world-class standards to demonstrate appropriateness of specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm design specifications with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate resources

  1. Identify budgetary limits for facility
  2. Identify suitable resources available from organisation’s preferred suppliers
  3. Identify suitable alternative resources and suppliers for each design aspect
  4. Conduct comparative analysis of each alternative
  5. Recommend resources for each design aspect
Identify budgetary limits for facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify suitable resources available from organisation’s preferred suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify suitable alternative resources and suppliers for each design aspect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct comparative analysis of each alternative

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend resources for each design aspect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate design components

  1. Prepare viable project management plan for the integration of new facility resources
  2. Use project management tools throughout the integration process
  3. Prepare contingency plans to meet all reasonable costs
  4. Develop effective testing procedures and plans for all resources
  5. Maintain vigilance over budget, quality of supplied resources, and quality of work
  6. Communicate progress and concerns arising to senior management in a timely way
Prepare viable project management plan for the integration of new facility resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use project management tools throughout the integration process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare contingency plans to meet all reasonable costs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop effective testing procedures and plans for all resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain vigilance over budget, quality of supplied resources, and quality of work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate progress and concerns arising to senior management in a timely way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Launch customer contact facility

  1. Prepare viable project management plan for the launch of the new customer contact facility
  2. Use project management tools throughout launch process
  3. Communicate launch parameters to relevant stakeholders
  4. Establish prelaunch operational test procedures and launch plans
  5. Supervise launch to completion according to plans and contingencies
  6. Review launch and debrief with stakeholders to plan followup actions
Prepare viable project management plan for the launch of the new customer contact facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use project management tools throughout launch process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate launch parameters to relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish prelaunch operational test procedures and launch plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise launch to completion according to plans and contingencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review launch and debrief with stakeholders to plan followup actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify design elements

1.1 Analyse role and business needs of proposed customer contact facility

1.2 Define general characteristics of customer contact facility

1.3 Identify design elements to meet business needs

1.4 Confirm analysis with stakeholders

2 Develop detailed specifications

2.1 Review facility design principles to confirm appropriateness of design

2.2 Delegate facility design elements to appropriately experienced specialist/s for detailed specification

2.3 Benchmark facility design against world-class standards to demonstrate appropriateness of specifications

2.4 Confirm design specifications with stakeholders

3 Evaluate resources

3.1 Identify budgetary limits for facility

3.2 Identify suitable resources available from organisation’s preferred suppliers

3.3 Identify suitable alternative resources and suppliers for each design aspect

3.4 Conduct comparative analysis of each alternative

3.5 Recommend resources for each design aspect

4 Integrate design components

4.1 Prepare viable project management plan for the integration of new facility resources

4.2 Use project management tools throughout the integration process

4.3 Prepare contingency plans to meet all reasonable costs

4.4 Develop effective testing procedures and plans for all resources

4.5 Maintain vigilance over budget, quality of supplied resources, and quality of work

4.6 Communicate progress and concerns arising to senior management in a timely way

5 Launch customer contact facility

5.1 Prepare viable project management plan for the launch of the new customer contact facility

5.2 Use project management tools throughout launch process

5.3 Communicate launch parameters to relevant stakeholders

5.4 Establish prelaunch operational test procedures and launch plans

5.5 Supervise launch to completion according to plans and contingencies

5.6 Review launch and debrief with stakeholders to plan followup actions

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify design elements

1.1 Analyse role and business needs of proposed customer contact facility

1.2 Define general characteristics of customer contact facility

1.3 Identify design elements to meet business needs

1.4 Confirm analysis with stakeholders

2 Develop detailed specifications

2.1 Review facility design principles to confirm appropriateness of design

2.2 Delegate facility design elements to appropriately experienced specialist/s for detailed specification

2.3 Benchmark facility design against world-class standards to demonstrate appropriateness of specifications

2.4 Confirm design specifications with stakeholders

3 Evaluate resources

3.1 Identify budgetary limits for facility

3.2 Identify suitable resources available from organisation’s preferred suppliers

3.3 Identify suitable alternative resources and suppliers for each design aspect

3.4 Conduct comparative analysis of each alternative

3.5 Recommend resources for each design aspect

4 Integrate design components

4.1 Prepare viable project management plan for the integration of new facility resources

4.2 Use project management tools throughout the integration process

4.3 Prepare contingency plans to meet all reasonable costs

4.4 Develop effective testing procedures and plans for all resources

4.5 Maintain vigilance over budget, quality of supplied resources, and quality of work

4.6 Communicate progress and concerns arising to senior management in a timely way

5 Launch customer contact facility

5.1 Prepare viable project management plan for the launch of the new customer contact facility

5.2 Use project management tools throughout launch process

5.3 Communicate launch parameters to relevant stakeholders

5.4 Establish prelaunch operational test procedures and launch plans

5.5 Supervise launch to completion according to plans and contingencies

5.6 Review launch and debrief with stakeholders to plan followup actions