The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Advise on customer service needs
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Clarify and accurately assess customer needs using appropriate communication techniques Completed |
Evidence:
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Diagnose problems matching service delivery to customers and develop options for improved service within organisational requirements Completed |
Evidence:
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Provide relevant and constructive advice to promote the improvement of customer service delivery Completed |
Evidence:
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Use business technology and/or online services to structure and present information on customer service needs Completed |
Evidence:
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Support implementation of customer service strategies
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Ensure customer service strategies and opportunities are promoted to designated individuals and groups Completed |
Evidence:
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Identify and allocate available budget resources to fulfil customer service objectives Completed |
Evidence:
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Promptly action procedures to resolve customer difficulties and complaints within organisational requirements Completed |
Evidence:
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Ensure that decisions to implement strategies are taken in consultation with designated individuals and groups Completed |
Evidence:
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Evaluate and report on customer service
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Review client satisfaction with service delivery using verifiable data in accordance with organisational requirements Completed |
Evidence:
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Identify and report changes necessary to maintain service standards to designated individuals and groups Completed |
Evidence:
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Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of client service strategies Completed |
Evidence:
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Maintain systems, records and reporting procedures to compare changes in customer satisfaction Completed |
Evidence:
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